SPECIAL 60
This financing plan is our best all-around option because it can be used storewide, even with deep discounts.
What is Special 60?
A guest hears “20% down” and immediately says, “That's too much.” This should be your first move before abandoning the 36-month option.
What is calculate the actual dollar amount down?
Your RC says, “We have 36 months no interest, but you have to put 20% down.” 😬 The word “but” just made the offer sound like bad news. Say it better by replacing it with this word.
What is “and”
Your guest asks, “What would my payment be?” You could stare at the ceiling and start doing questionable math 😂, or use this tool.
What is the finance calculator?
Your furniture guest has a $7,500 purchase, wants 0% interest, and is comfortable putting money down. This is the strongest plan to present.
What is 36 months at 0% with 20% down?
A guest is purchasing a Moto Top Gun set. Special 60 can be used because it applies to this much of the store.
What is the entire store / storewide?
Your guest says, “I was just going to put it on my credit card.” Instead of ending the financing conversation, you pivot by presenting this major benefit of the 36-month plan.
What is 0% interest?
Your RC asks, “Did you want to finance today?” The guest says “No.” Congratulations, you asked a yes-or-no question and got a yes-or-no answer. 😂 Say it better by doing this instead.
What is present the finance calculator?
Your guest says, “I can afford about $150 a month.” This is the number you should use to show them what their budget may actually allow.
What is their monthly payment budget?
Your guest has a $6,000 furniture cart and says, “I really don't want to put any money down today.” This is the better plan to present
What is Special 60?
A guest purchasing an Ashley Luxe collection asks if Special 60 requires money down. This is the amount required.
What is $0 down?
Your guest is ready to pay cash for a Beautyrest Black mattress. Before they empty their pockets like they're buying it in a parking lot, this financing term could keep their cash with them without charging interest.
What is 60 months at 0% interest?
Your guest says, “I’m just going to pay cash.” Your RC responds, “Okay!” and somehow sounds proud of themselves. 😂 Say it better by doing this before accepting their payment plan.
What is prequalify using the finance kiosk/application?
Your guest says, “I have $2,000 to spend.” Instead of ending the conversation there, this number may be even more important to discover.
What is their monthly budget?
Your guest starts with a Robbinsdale bedroom. During discovery, you learn the living room is their next project. Instead of saying, “Come see us next time,” this is your next move.
What is build the living room into the cart?
A guest says, “8.99%?! Absolutely not.” You panic, throw the calculator in the trash, and hide behind the Moto. This is the mistake you made before the guest ever said no to financing.
What is focusing on the interest rate
Your guest is buying furniture but says, “I just wish I could get a better deal.” Instead of discount hunting until your keyboard catches fire, this is your next move.
What is offer Bundle a Mattress and Save?
Instead of saying, “You can get more discounts if you buy a mattress too,” say it better by turning the mattress into an experience that can also unlock savings.
What is a Fit Test experience / Purple experience?
Your guest's total is climbing. Instead of repeatedly saying, “You're at $6,000… now $7,000… now $8,000,” speak in this language to keep the solution in perspective.
What are payments?
Your guest is building a living room and says, “The mattress can wait until next year.” During discovery, you learn they're waking up sore every morning. Their calendar says next year. Their body says this. 😂
What is introduce a mattress Fit Test?
Your guest is loving the Boyington sofa and loveseat—heat, massage, and all. You offer Special 60, but they say, “Nope. I'm not paying interest.” Instead of giving up on financing, you pivot to this plan.
What is 36 months with 20% down at 0% interest?
Your guest mentions they've been sleeping in their recliner most nights. Before assuming it's just because they love their recliner a little too much, this is the most important thing you need to discover.
What is why they are sleeping in the recliner instead of their bed?
Your guest says, “I need to talk to my spouse before I finance anything.” Instead of saying, “Okay, come back after you talk to them,” 😭 say it better by doing this.
What is build the financing option before they leave?
Your guest loves a $4,000 custom-order sectional but hesitates at paying the full amount today. Instead of letting $4,000 end the conversation, show them this amount to get their order started.
What is $1,200 down?
Your guest starts at Moto, but says they don’t want leather or reclining. They do love the idea of a sofa that can play music. This collection should be your next stop.
What is Modmax?