Wealth
What is the grace period for Certificates?
7 days
(maturity date of certificate plus the six calendar days following the
maturity date)
What are the four types of transactions that members can process at the ATM?
1. Account inquiries
2. Withdrawals
3. Deposits
4. Transfers
What is the grace period for a Personal Loan?
15 Days, and on that 15th day they charge the late fee.
What did ESL USED to stand for?
Eastman Savings & Loan
Where is your Coaching Journal located?
J Drive -> Flex Staff -> Personnel -> Your Name -> Coaching
When setting up a Wealth appointment, what do you place on the Wealth Advisors' calendar IN the title?
Member's Name & Phone number
What is the daily limit for mobile depositing checks to a personal account?
$10,000
What is the minimum age requirement to open an HSA account?
18 Years Old
What is "VOC" and what is it used for?
Voice of the Customer- Input Member & employee feedback.
What does IRA stand for?
Individual Retirement Accounts
What is the minimum dollar amount required for a Wealth lead?
$5,000.00
What is the fee for a money order?
$0.75
What two purposes may Personal Loans NOT be used for?
Educational & business purposes
How many free non-ESL ATM withdrawals are available for Members with a Premier Checking account?
5
What is the maximum amount of Short term loans a member can get in a 6 month period?
3 STL max- 1 Loan at a time
What drop down do you use in transaction Express when paying a Charge Off AND what do you put in the Transaction Description?
GL Receipt -> Social Security #, Amount of Charge Off, and the date
How many copies of the Notice of Right to Cancel for Heloc/Heloans go to Home Equity AND how many go the members?
Heloc: Home Equity gets 1 copy. Member gets 2- If joint 4, 2 for each member.
Heloan: 2 Prefilled copies to Each signer
This 9-digit number identifies ESL and is used for wire transfers and direct deposit, what is the number?
The routing number yes, but the number is: 222371863