Comm. Ops.
This person is the current CommOps AND Systems Specialist manager for North America.
Who is Raed Ali Kurdie?
Flowserve requires an aSAP/Flowforce approval in at this dollar value and above (SPECIFY CURRENCY)
What is $500K USD ($780,000CAD)?
This paperwork is required from the customer for Flowserve personnel to be able to handle returned goods (3 items req'd).
What is the RGL, SDS, and decon. statement.
This customer is considered a Raving Fan for the Edmonton QRC.
Who is Suncor?
This process can be invoked when dealing with sub-par leadtimes on components that are jeopardizing our on-time delivery (OTD).
What is a substitution request OR an APN?
This new program was implemented in 2021 and is the standard quoting program for AE's and CSR's.
What is Trident or TridentCPQ?
T&C's, Pricing, Quantity, P/N or BoM, Incoterms, invoicing instructions, Customer addresses. These are critical pieces of info needed on a PO to complete this process.
What is the contract review/order entry process?
These boards and associated meetings replaced our daily accountability meetings.
What is Daily Management?
This “peace”ful number is also the level of Speed Wins job (known as a “Competitor Change Out”) where we are taking a “piece” of market share back from our competitors.
What is a lvl 2?
Objectively, this is one of the best ways to escalate a hot job. Especially for after-hours requests.
What is picking up a phone?
This systems specialist based on the West Coast is responsible for supporting ETO systems requests, as well as technical troubleshooting of systems.
Who is German Diaz?
This FULLY completed document is required for non-standard repairs or warranties in order to communicate job requirements to the CSR's, AE's, etc.
What is a Sales Order Draft (SOD)?
The number of days that the QRC will hold onto a channel partner's seal (after quoting).
What is 30 days?
A, B, RF, TS. These abbreviations represent groups of customers as part of this new strategy, which is CENTRAL to our business.
What is CORE?
These adders for mechanical seals are not included in the bill of materials and must be a separate line on the order.
What are CERTS?
This new Product Lifecycle Management (PLM) tool was implemented in 2023 to hold new and legacy documentation/information.
What is Nexus/Windchill?
This person is the recommended point of contact for following up on your seal repair's status.
Who is the CSR/SSR?
(Not Suzanna)
This metric in Edmonton is impacting margins but also customer experience
What is quality?
These individuals can approve level 1 speed wins requests.
Who is the customer service manager or QRC site leader?
“All Things Important” should have safety stock, but if not, an SE should consider this 3 letter acronym, but good luck getting Mike and Alex to approve it!
What is Add-to-Inventory (ATI)?
This engineering troubleshooting service provided by your local Applications Engineer has been recently updated, including new categories for charging customers.
What is a seal failure analysis (SFA)?
This program will be replacing eCommerce in 2027.
What is Trident/TridentCPQ?
Problem statement, customer info, original purchase order and/or sales order #, BoM, impact to customer's business (safety, cost, downtime). This info is required to open this type of request
What is a CAR / warranty request?
This person needs to give approval to repair/sell any obsolete seal models that a customer wants to purchase.
Who is the Product Manager (or Director)?
This is the SE's biggest obstacle with the QRC.
Thank you for the feedback :)