Fly Right

SAFETY

100

FAs must comply with federal regulations. Name 3 agencies that issue these regulations.

FAA DOT TSA

200

What do we do before arming or disarming an aircraft door?

Stop, think, locate (the arming lever)

300

What are the door safety flight attendant duties? Bonus question - Due to the above Cabin Safety Check responsibilities, the Door Safety FA(s) should not be responsible to escort UMs, or any other passenger requiring assistance, off the aircraft.

• Verifies all doors, including 1L/1R, are disarmed (as appropriate) after all passengers have deplaned. • Checks all rows for passengers. • Verbally confirms “Cabin Safety Check complete” to Purser/FL.Report to Purser/FL that "Cabin Safety Check" is complete prior to exiting the aircraft. Bonus- True

400

What is the minimum staffing for the B-747?

For an originating flight, 9. On a through flight, 4.

500

What are the critical phases of flight?

Sterile flight deck conditions during which crew members are prohibited from engaging in non-safety related activity which could distract any pilot from the performance of his/her duties. This includes taxi, take-off, landing and all other flight operations conducted below 10000 feet.

CUSTOMER SERVICE

100

What do you do on the M2 when a customer asks for an EATS product that you have run out of?

Choose product and then the deny key - this tracks demand for the product and assists in future inventory management.

200

Define HVCs and name at least 3 categories of travelers.

High Value Customer - 5% of our customers who provide 26% of our revenue. They include BE/FC customers Diamond Platinum, Gold Medalion members SkyTeam Elite plus members Alaska Airlines MVP Gold members

300

Can the warming sweater be worn as an outer garment?

No

400

What are the attributes of customer satisfaction on which flight attendants are measured during the JD Power survey?

Timely information Courteous Availability Appearance

500

What are the additional ways to increase your paychecks - legally?

Shared Rewards Duty Free Sales EATS sales Skymiles cards AMEX credit cards

ON TIME SUPPORT

100

What does "cabin is ready for pushback" mean?

All passengers in seats, seatbelts fastened, seats upright, traytables stowed, inseat video monitors and foot rests stowed, PEDS off and stowed.

200

FAs need to be onboard the aircraft ready for boarding ____ minutes prior to scheduled departure on domestic narrowbodied flights, and ______ minutes prior to scheduled departure for trans-oceanic flights (BE service).

40 minutes for narrow bodied equipment on domestic flights, (extra info - boarding begins d-35 minutes) 60 minutes for trans-oceanic flights with BE service. (Boarding begins 50 minutes)

300

Double Jeopardy Question In our focus for on time, when is the goal for ACS to shut the boarding door?

3 minutes prior to scheduled departure

400

What are the 5 key areas of focus for the D-0 campaign?

Identify early unresolved cabin maintenance discrepancies and advise pilots or Agent if pilot is not available Begin boarding on-time Partner with ACS to assist customers with carry-on baggage Make pre-departure countdown PAs Close passenger door at least 3 minutes before departure

500

If bags need to be checked at the boarding door, what information do you need to complete the gate check bag tag?

Name, seat number, flight number, final destination

FLIGHT LEADER

100

When is the FL notified exit row passengers have been briefed?

Prior to door closure.

200

Name 3 tools to report incidents and issues during flight.

FACTS, EFM, Medical Assistance Form

300

Which jumpseat does the Flight Leader occupy on our MD-88 aircraft?

1L inboard.

400

What are the steps involved in handling an UMNR on arrival at his/her final destination?

1. Inform UNMR to remain seated until passengers deplane and FA arrives to escort him/her off the a/c. 2. Escort UMNR off a/c, ensuring FAA minimum onboard if pax remain (ie wchr). 3. Verify identity of meeting party via photo ID. 4. Compare ID with name on UM envelope. 5. Have person meeting child sign envelope. Provide him/her with the travel documents and relinquish control of UM. 6. Give completed UM envelope to gate agent.

500

How do FLs know what the appropriate service is for a particular flight segment?

OnBoard Service Standards (OBSS) located on the Customer Experience page of the Portal.

SCHEDULING

100

By 8 pm the night prior to an ADAY, what do you need to do?

Check your schedule for an assignment, and if you have one, call Scheduling to request a release to report.

200

What do you need to do at the end of your ADAY rotation?

Call Scheduling to be released from duty. (Airport Release)

300

800-DAL-CREW is the phone number for:

FA Scheduling, Crew tracking, Crew Accomodations, Cabin Jumpseat, IFS OCC manager, FAIR info.

400

When do monthly line of time bids close?

13th at 0800 local time.

500

When does holding pay apply?

FL responsible for entering the info in Ecrew. Eligible when flights are delayed at the gate for one hour or more past scheduled departure with passengers on board. Rate of pay is 14.74/hour for the first hour and any fraction there after.