Q1: Diagnose
Q1. A school-market team has chosen a leader. Members now challenge her decisions, compete for roles and argue about who should handle money. No shared rules have been agreed. Which diagnosis best fits the evidence?
A. Forming: members are only getting acquainted.
B. Storming: members are challenging roles and authority.
C. Norming: members have accepted shared rules.
D. Performing: members work independently towards a shared goal.
Correct answer: B
Challenges to authority, competition for roles and unresolved disagreement indicate storming. Choosing a leader does not mean the team has reached norming.
Q2. The team keeps arguing about duties. Its leader wants to move it towards norming. Which action best supports this transition?
A. Ban discussion and allocate duties without consultation.
B. Replace every member who disagrees.
C. Help members agree on roles, shared rules and a common goal.
D. Set a higher sales target but leave duties unclear.
Correct answer: C
Agreed roles, shared rules and a common goal support cooperation and norming. Silence, replacement or a sales target alone does not resolve unclear roles.
Q3. Two members both need the only laptop before the same deadline: one to check costs, the other to prepare a sales poster. Neither task can be dropped. Which response best resolves the conflict?
A. Hear both needs, agree on timed laptop slots and check that both deadlines can be met.
B. Give the laptop to the louder member.
C. Ignore the disagreement until the deadline passes.
D. Tell both members to avoid speaking to each other.
Correct answer: A
Listening, a negotiated resource-sharing arrangement and follow-up address the scarce-resource conflict while preserving both tasks. Giving in to the louder member does not meet both needs.
Q4. Lindiwe and Thabo each believe they must order stock. They place duplicate orders. The leader calls them difficult, but their duties were never written down. Which diagnosis and remedy best address the evidence?
A. Personality conflict; permanently separate the two members.
B. Lack of rewards; pay both more without changing duties.
C. Poor commitment; punish both before hearing their explanations.
D. Unclear responsibilities; agree on one ordering role and a checking procedure.
Correct answer: D
Duplicate work follows from unclear responsibilities. Clarifying the ordering role and a checking procedure targets the cause; blaming personalities or increasing pay leaves the duplication risk unchanged.
Q5. After agreeing on roles, the team completes orders on time, helps overloaded members and solves routine problems without the leader. Which judgement is best supported?
A. Storming, because members still speak to each other.
B. Performing, because coordinated work and independent problem-solving advance the shared goal.
C. Forming, because the team has a leader.
D. Norming only, because agreement on rules proves productive teamwork.
Correct answer: B
The evidence goes beyond agreeing on rules: the team delivers work, supports members and solves problems independently. These behaviours indicate performing rather than norming alone.