Marriott Standards
This is where you find all of the Brand Standards and any information regarding Marriott.
What is, Marriott Global Source (MGS)
B5 Request code is for
Feather Free Room
Preprinted checks by the exempt entity and credit card which is billed directly to the exempt entity.
To achieve Gold Elite, members must stay ___ nights in a year.
25 Nights.
Make eye contact and smile followed by a warm greeting
What is the 15/5 rule.
Platinum, Titanium and Ambassador get this confirmed at check-in
**DAILY DOUBLE***
Rate code for SERTC that is NOT FEMA Funded (OE)
ERDW
The 3 different types of exemptions
Purchase made by: Religious or Charitable, Federal Government, and State Government
48-Hour Guarantee is for what Elite tiers?
Titanium and Ambassadors.
This is used when a guest has a negative experience.
L.E.A.R.N
Name one of the three Mobile check-in welcome standards
1)Acknowledgement that they are a mobile guest. 2)Convey a sense of "We've been expecting you". 3)Recognize preferences (e.g., Room type).
Rate code for instant redemption
MW1
CBA Travel Cards have what on the front.
Tax exempt number
Bonus % on loyalty base points for Titanium and Ambassadors
75%
Desk agents can personalize welcomes by using this tool.
Guest Planning Screen in GXP as part of the pre arrival process
Closing: _____ demonstrated
Warm and sincere closing offered, and appreciation demonstrated (16pt)
This request must be guaranteed at the time of reservation.
Accessible Rooms (A5,A9,B4)
These digits must be verified on a credit card
First 6 and last 4 digits.
Required Compensation when Guaranteed Room Type isn't honored.
$50
Name one of the seven Service Essential topic.
Arrivals & Be Ready, Create Connections, Stay a Step Ahead, Resolve Problems, Build Loyalty, Create an Impression, Discover Guest Needs.
Delivery time for guest requested items.
Deliver the item within (5) minutes of the stated time, OR Take no longer than 30 minutes (if time is not stated).
This request code input into FOSSE alerts desk agents that the room is a "Do Not Move"
What is, "M4"
The 6th digit on a GSA travel card with a picture of an airplane is 1,2,3 or 4 then _____
Taxable
This Bonvoy status is only offered by Marriott CEO invite.
What is, Cobalt
Daily Smart Starts.