Operating Systems
Sends a link to patients to confirm and register for their upcoming appointment.
What is Phreesia?
You are likely to keep a customer if they have had this type of experience?
What is positive?
Captures insurance cards/ID, completes registration, schedules follow ups and provides education and follow up material.
What is front desk personnal?
Used to schedule appointments, input demographics and billing
What is Allscripts PM?
Providing fast, efficient and accurate service, friendly and helpful staff and prompt responses to questions.
What is meeting customer expectations?
Documents visit, enters treatment plan, provides instructions and places orders for follow up care
What is a provider?
Patients use this to communicate post visit and view their records
What is Follow my Health?
Great customer service is aimed at customers....
What is needs & wants?
Takes patients calls, inputs demographics and schedules appointments
What is Patient Assistance Center?
Where I go to order medical supplies and enter usage.
What is Coupa?
Being aware of my energy, tone and attitude
What is your ETA?
Enters vitals, administers treatments, process labs and send documentation to provider for review
What is a MA?
Used to document patient visits, treatments, enter vitals and enter treatment plan
What is Veradigm EHR?
Asking open ended questions and recapping your understanding
What is active listening?
Has a medical concerns and comes to our office for quality care and treatment.
What is a patient?