Tom Petty Cash
One for the books
Form Fitting
Dear Mum
Service Service Service
100
True or False: Credit card receipts can be approved for petty cash pay out.
What is False. Credit card receipts go through the expense report process.
100
When walking in a reservation what two items do you ask the guest for to complete the reservation?
What is Drivers license and Credit card: Enter all the information in from the drivers license into PMS ask gst for a valid phone number. Make sure the drivers license name matches the name on the credit card.
100
What 3 documents are needed to comply with IA when completing an adjustment and who is required to sign the documents?
What is Original Folio, adjusted folio and a completed blue adjustment form signed by adjuster and witness.
100
When a guest walks in the hotel and asks to see meeting room space? Tell me how you would greet the guest and what would you ask them before contacting the sales department? after contacting the sales person what further action do you take?
What is Warm Welcome, What type of an event are you hosting and will you need sleeping rooms and what date do you have in mind. Example offer them water while they wait. PICTURE
100
True/False: If a guest complains about breakfast, you feel you are empowered to adjust off 1 night room and tax?
What is False: it is best to offer the guest a rebate to their breakfast charge.
200
True/False: Petty cash can be used for emergency expense, low dollar purchase, non associate relation expenses, and payroll advances.
What is False: Petty cash can not be used for payroll advances
200
Double Jeopardy! In the following picture is this reservation a hotel collect or an Expedia pay reservation?
PICTURE: Hotel Collect Below is the address that will appear on reservations that are Expedia Pay: 10. ADDRESS : 333 108TH AVE NE 11. CITY/STATE : BELLEVUE : WA: 12. ZIP/COUNTRY : 98004 : US :
200
Picture: Name what is incorrect on the following folio regarding credits back to credit cards. Additional question for double points. What documentation is required when crediting back a credit card?
What is the folio showing the corrected off credit card, or credit back to credit card with signature and reason for the transaction.
200
When answering the phone what is the proper greeting for outside call?
What is Good Morning/Afternoon/Evening thank you for calling the Raleigh Marriott Crabtree valley hotel this is "NAME" how may i assist you?
200
What is the driver for our GSS?
What is Intent to Return.
300
What are the two signatures required on a petty cash voucher? If it is for material items who is the third signature.
What is the "approver' and "receiver". A manager
300
When a guest checks in under a group reservation and asks if the rate includes internet Breakfast etc.. if it is not noted on the reservation. Where can you find this information?
What is a cover sheet in a binder at the front desk
300
What three signatures required on what colored paid out form?
Who is the Guest, the associate who posted the paid out and a supervisor/manager on the yellow paid out form
300
True/False: A guest calls down to place a room service order. Per BSA you do not need to repeat the room number.
What is FALSE. All information should be repeated. Name, Order and room number
300
A repeat guest is returning to the hotel and during their stay it is their birthday. How do you know this information and what do you do?
What is the arrivals report printed with Marriott rewards member profile. Send them something sweet.
400
What is the process to get paid back for a petty cash voucher in the rotating banks??
A copy of the petty cash voucher and receipt should be photo copied and dropped in the Safe. OR bring Petty cash voucher to the cashier during the cashiers hours.
400
Marriott Rewards Reservation. PICTURE. Please indicate what is wrong with the following reservation.
What is see powerpoint
400
True/False: When there is a small balance (.01) left on an account the front desk should charge/credit the guest credit card?
What is FALSE: the small balance should be adjusted or charged to misc code.
400
What is the proper way to show a guest where their meeting room is?
Walk the guest to the meeting room instead of giving them directions.
400
True/False: Our goal for GSS intent to return is to be in the top 100 hotels.
What is False. Top 50.
500
What is the spending limit for one petty cash voucher?
The daily limit for petty cash is $100 dollars.
500
True/False: The advance deposit should be posted directly into the guest accounting screen
What is False: in the advance deposit screen
500
PICTURE: Please tell me what documentation is required for the following adjustment?
What is Original Folio, Micros ticket, Blue adjustment form.
500
What is required greeting when a guest is calling down from their room?
What is At your service this is "NAME" how may i assist the "LAST NAME" Party?
500
How do you respond to the following? A guest walks in struggling with their luggage, it has been raining and their umbrella is dripping wet, the guest arrives to the front desk to check in.
What is Responding to cues, warm welcome and further assistance.
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