Vocabulary
If the patient has one, the insurance plan requires us to collect this for every visit
Copay
TRUE OR FALSE?
We can bill some insurances for Rapid covid testing
TRUE
Where are extra supplies for the restroom found?
The Kitchen and the staff restroom in the back
Who does the front office staff officially report to?
Jackie
TRUE OR FALSE?
If a patient calls the front desk and asks to speak to a provider we can transfer directly to the provider's office right away?
FALSE
Calls should be routed through the Lead MA or Clinic Lead first to avoid interrupting patient flow
Acronym used for a cash paying patient
FFS
TRUE PR FALSE?
We can see minors with Medical-Cal Plans
FALSE
Where are the COVID parking spaces?
In front of the clinic
Who does the medical staff officially report to?
Erica
What two things need to be registered on the INSURANCE page for Work Injuries?
Occ Med AND Work Comp
Term used for Employment Services not related to a work injury
Occ Med
TRUE OR FALSE
We can never bill insurances for DMV Physicals
FALSE
We can bill PPO insurances for Physicals
Typically insurances will cover only one physical per patient per year.
Where is the change envelope sign out?
Nurse station about the wall safe
Who can check charges?
Brenda and Jackie
When are time off requests due?
By then 10th for the following month unless it falls on the weekend. In that case, the next business day.
The parent or responsible party of a patient under the age of 18
Guarantor
TRUE OR FALSE
TriWest is used on the insurance screen to register TRICARE patients?
FALSE
TriWest is used for the VA
Where are the paper OUTGOING medical records requests kept for processing?
In the back computer where Maryam usually sits
Where can you look for Authorizations?
Auth Folder,
Email,
Fax,
check with a manager or lead,
call employer
Do we take Sharp Rees Stealy Insurance for COVID testing?
No. We are not contracted with Sharp Rees Stealy Medical Group. Patients should coordinate with their insurance to find out where they can go.
Deductible
No
Where can you find training and reference materials, most current copies of forms, and a list of phone extensions?
Notebooks on OneNote (Front Office notebook or ECUC Wiki)
Who should you immediately report an emergent patient to?
Lead MA, Clinic Lead, or other medical staff member
An FFS patient who has been coming to ECUC for years and was last seen in December 2017 comes in today to be seen for cold symptoms. No additional tests or procedures are performed. How much should we collect?
$135. A patient is considered new if they have not been seen in the last 3 years.