Overall Training
Resident Orientation
Intro to the CRM!
Psycho-Social Goals
Being S.M.A.R.T.
Digital Facilitation
100
This is the culture that we would like to stress during this week of trainings. It will help us achieve constructive criticism around programs and systems and grow in our ability to self-reflect as staff.
What is a culture of honest feedback and vulnerability?
100
When resident's first join a SOME FS site, this document is what residents and case managers use to check off orientation tasks in an incentivized manner (earning points as they go).
What is the "90-Day Passport" document?
100
The acronym CRM stands for this.
What is "client relations management" software?
100
This assessment is a series of questions and screening tools, used to create a comprehensive picture to best map out treatment goals. It considers the individual’s perception of self and their ability to function.
What is the Psychosocial Assessment?
100
This is the "T" in S.M.A.R.T. goal development.
What is TIMELY?
100
This tip for digital presentations means using short sentences and no more than a few bullet points in your PowerPoint slides.
What is "being concise"?
200
Meet the Washingtons. Ms. Washington and her two children, a 4 year old son and 9 year old daughter, are moving into Knoll Place. Ms. Washington struggles to maintain employment due to punctuality. The Psychosocial tiers the family as an overall Tier 3.
Who are our "Mock Family" for this week of training?
200
After a new resident reflects on their first 3 months in FS, the CM completes the "_______ ________" which includes an Initial Tier Rating score and sets the stage for a "mini-case-conference" for each new family.
What is the "90-Day Benchmarks" document?
200
The _______s of the new CRM include:
- allowing us to quickly and more easily report program information
- allowing us to better track resident progress
- improving our ability to share information within SOME departments and with outside agencies
What are the BENEFITS of the new CRM?
200
This section of the Psychosocial can be used to help set goals with residents.
What is ALL of the sections, actually?
200
This is what the "A" and "R" stand for in S.M.A.R.T goals.
What is ACHIEVABLE and RELEVANT?
200
This tip for digital presentations suggests that, when possible, we provide basic information ahead of time so that residents come in already knowing the basics of our topic and prepared to use their "expertise" to go even deeper into the topic.
What is "Requiring advanced reading or preparation"?
300
This plan/system was developed from resident feedback about their move-in experience and acclimation to our SOME community, culture and policies. It involves paper goods left on the counter, along with a "Welcome Basket" with snacks and food and cleaning supplies, as well as the "New Resident Orientation Packet."
What is the Resident Orientation Plan?
300
This group of front line Family Services staff got together and created our current "orientation system" with passports and suggested benchmarks. This system replaced the old "by-a-deadline" system which did not align with person-centered goals, Stages of Change, and motivational interviewing.
Who are "Case Managers"?
300
This is the view the user lands on when they first open the new CRM.
What is the "Dashboard"?
300
After reviewing the Psychosocial, best practices to prepare for your first case management meeting with a new resident include:
- having a ___________ ______ in mind
- Consider barriers to it
- Research resources to support attainment of it
What is a tentative goal?
300
This is what the "S" and "M" in S.M.A.R.T. goals stand for.
What is SPECIFIC and MEASURABLE?
300
This tip for digital presentations suggests we use the technique of taking a small detour or telling a story in our presentation to keep the audience engaged.
What is "Interrupt your own flow"?
400
This Case Manager was active and provided input and feedback during the session on Monday.
Who is Crystal Hughes?
400
The "______ _______" document guides resident self-reflection and aligns with natural chronological events that happen throughout the year such as reflecting on New Years Resolutions and completing the Psychosocials (Feb) and the Educational Needs Assessment (Sept).
What is the "Annual Benchmarks" document?
400
In the CRM, this tab on the dashboard is used for when a resident first moves into a program; it tracks the steps case managers follow when they begin working with them.
What is the "Enrollment" tab?
400
This is the consistent presentation of relevant information throughout all documentation for a client, beginning with the Psychosocial Assessment and continuing through all subsequent forms and notes. It includes clearly identified strengths and challenges, and also a clear series of action steps for helping the client through the identified problem(s).
What is the Golden Thread?
400
This theory of human development was used to develop SMART goals around unmet needs.
What is Maslow's Hierarchy of Needs?
400
This acronym is for the library of activity logs kept on the Family Housing Sharepoint site. Staff can use this library as a resource for ideas and activities for programming.
What is the "A.L.L." or Activity Log Library?
500
This digital tool is illustrated in the screenshot below.
What is Zoom?
or Why is it so darn hard to get Grandma on the Zoom chat?
500
This passport document looks at the family's transition out of SOME to market rate housing or home purchase. It is envisioned as the "sun setting" on a resident's time with us and moving on to a new day.
What is the "Exit Passport" document?
500
Based on the Sales Force operating systems, designed by the company Provisio, this is the name of the actual program we will use.
What is "Birdseye?"
500
This section of the PsychoSocial includes questions exploring restraining orders and Child Protective Services.
What is the "Legal Issues" section (Section VIII)?
500
Each of the below are examples of ____ ____ ____ ____ in developing goals with residents:
- develop goals without or for the resident
- use generic goals
- use language the resident would NOT understand
What is what-not-to-do in developing goals?
500
This part of the Activity Log is filled out after the activity and allows the facilitator to reflect on how the activity went.
What is the "Post Activity Outcomes" section?