Financial Aid Process
This is where we check if auto packaging attempted.
What is the Banner event channel?
A student can submit their first revision after being awarded here.
What is the Request Loan revision link on their financial aid page?
We go through this process at the beginning of every call.
What is Verification?
This is where we can check the refund method.
What is Nelnet refunds?
We need to wait this long before sending a case when we see the error "Violates fund disb rules"
What is 6 business days?
This is where we can see the processing times.
What is the Ops report?
A student can submit their second revision after being awarded when we do this.
What is adding revreq to their requirements in Banner?
This should be done at the end of every call.
What is asking if they have any more questions and thanking them for calling?
The default refund method.
What is a check?
You may see this error if a student is part-time and has not had their aid adjusted.
What is Disb load is greater than packaging load?
A student completes this agreement upon a SAP appeal.
What is the AP/Academic Progress agreement?
When the student has not been awarded but wants to change their Select my financial aid plan request we can do this.
What is an emailed revision through R&R?
The maximum amount of time we should have someone on a single hold.
What is 3 minutes?
This is how long it takes to receive a refund.
What is 7-10 business days for direct deposit, and 2-3 weeks for a check?
This might mean the student has more to do before we can disburse funds? (2 answers)
What is Outstanding Non-Fund Tracking Requirements or Applicant Is Not Enrolled?
The 3 things needed in a case sent to Christan.
What is event code, aid year and term?
These 3 things would be the primary limits to the amount of funding you can request.
What are Coast of Attendance, Annual Limits, and Aggregate limits?
When we see an open email case after our call, we should do this.
What is merge cases?
When a student doesn't receive their refund check, we can do this.
What is a stop payment and reissue?
You may see this error if we need the student to complete a new MPN. (2 answers)
What is MPN Not Acknowledged/Linked To Origination or MPN Not Recognized Or Expired?
The team responsible for handling all professional judgments.
Who are the FA counselors?
An undergraduate student has a COA of $15,000 and has been awarded $8,500. they can request this much more in funding.
What is $1000 for a FR $2000 for a SO and $4000 for a JR/SR?
The amount of time you can spend in extended before contacting your super.
What is 2-3 minutes? (5 minutes of total wrap up)
Someone receives a refund for $1000. they have previously paid $500 towards tuition with their credit card. How will they receive their excess.
What is $500 back to the card and $500 to their refund method?
You may see this if the student is awarded for the wrong aid year.
What is Award Period Does Not Exist In Aid Period?