Environment of Care Protocol
An emergency fixture provided to flush tepid water to the eye, diluting any hazardous materials that may have to come in contact with the eye. Water temp range between 60-100 degrees.
What is an Eyewash Station?
This policy is used to route calls to appropriate staff, it involves LPNs, RNs, MA, and Providers, Front Office and Call Center Staff. Triage decisions are to be consistent with evidence-based guidelines and protocols rather than using clinical decision -making
What is Phone Triage Protocol/Policy?
Name of the learning management system that ANHC uses.
What is Relias?
In FTCA Lab / Diagnostic and Referral Tracking, this position tracks referrals from submission to appointment completion, follows up on missing documentation, and removes delays so patients receive timely specialty care.
Who is the Referral Coordinator?
A risk incident form is submitted through this communication channel
What is incident@aneighbor.org?
Checking valves, tanks, and hoses
What is a Foil Test, Nitrous Maintenance?
Each time a patient fails to arrive without prior cancellation within 24 hours of rearrangement, it is recorded as this cancelation
What is no-show tracking?
Minor, often quickly resolvable patient concern
What is a Complaint?
This process identifies hospital admissions and ER visits, completes patient outreach within required timeframes, obtains discharge documentation, and schedules follow-up care to prevent gaps in treatment.
What is Hospital/ER follow-up?
This person is your Risk/Compliance Officer
Who is Jennifer Richardson?
Must be performed under applicable CLIA certification. Test kits/ must be stored pr manufacturer guidelines, and must ensure visibility of expiration dates, and lot tracking.
What is Point of Care Storage and Handling?
This is a process that must be completed before any services are rendered that fall under: General Treatment, Release of Information, Telehealth, Minor Patients, Sliding Fee Program. Staff must explain the nature and purpose of services, including risks, benefits, and alternatives. It must be documented in the EHR or on a singed paper form scanned into the record.
What is a consent to treat?
The process of verifying a provider’s qualifications to ensure they are competent and eligible to provide care.
What is Credentialing?
Under this policy, results are expected within 5 business days and must be tracked up and followed by clinical support staff or the assigned provider.
What is Lab Tracking Policy?
The time an incident/adverse event should be reported
What is the same business day?
Must be logged upon receipt, expiration verified and distribution documented in patient record and log.
What are Sample Medication Controls? (Medical/Dental)
This is a container that is specialized, puncture-resistant waste container designed to safely store and dispose of items with sharp points or edges that can pierce or cut human skin. Prevent accidental needlesticks and prevent spread of bloodborne pathogens like HIV or hepatitis.
What is a Sharps Container?
The process of authorizing a provider to perform specific clinical services or procedures based on their qualifications and competency.
What is Privileging?
Under this policy, diagnostic results are expected within 10 business days; if delayed, the MA/Medical Receptionist follows up to obtain and document the results.
What is Diagnostic Tracking Policy?
An event that could have resulted in harm but did not reach the patient due to timely intervention or chance.
What is Near Miss?
Blood Glucose Monitoring, Rapid Strep Tests, Pregnancy Tests, Urine Strips, Flu Tests
What are Point of Care Testing?
Occupational Safety and Health Administration
What is OSHA?
More formal, may be written or verbal, and requires further investigation
What is a Grievance?
A formal request by a provider to direct a patient to another healthcare provider or specialist for additional services, tests, or evaluations.
What is a Referral?
A serious, unexpected occurrence involving death or major harm that signals the need for immediate investigation
What is Sentinel Event?