Metrics Matter
Be Nice To Me
This metric measures how you made your customers feel?
DEALER OR NOT THE DEALER
THAT IS THE QUESTION
DRIVE/RECD RTA FOR 26 TOYO-UNABLE TO SEND BACK-NEED PH CONF ON VEH ADD & COVGS-TRANS IN HOLD//CLD & LMOM FOR PH TO CONF ADD VEH-PLS UPD & RELEASE TRANS ONCE PH CONF IS RECD & HAVE RTA RETURNED TO DLR. UPLOADED RTA TO DOCZILLA AS LEGAL
And You Are??
This guideline helps us navigate how to speak with lenders, landlords, car dealers, and individuals who are NOT our named insured
Rate Review
This key tool will determine whether or not you need to have a rate conversation
Music
This artist dropped 3 albums today
When? Where? How?
This metric measures how often the customer needs to call back after speaking with you.
Hold Up Wait A Minute
MR PH cld to add cov to all vehicles. Add: PIP opt 3. QHC required. Adv MI PIP form must be esigned for opt 3 in 10 days or roll up. ADV NAP $722.50 renewal Pre-endorsement pip pause review-- acceptable qhc docs recd for requested change on 4 processed saved quote.
Bye Felicia
This action is what we do at the end of our calls?
Peep This Property
This PAG handles all coverage questions related to home and condo policies
Sports
Love is the name for this score in Tennis
Can You Handle It?
This metric measures how efficient you are during the call
Done and Done
NON-RENEWAL EFFECTIVE: 6/4/2026 RELEASE DATE OF NOTIFICATION: 4/24/2026 FIRST YEAR: 2021 REASON(S): POLICY IS INELIGIBLE FOR COVERAGE IN THE PERSONAL MARKET WE ARE NON-RENEWING THIS POLICY DUE TO IT BEING INELIGIBLE FOR COVERAGE IN THE PERSONAL MARKET. A REVIEW HAS DETERMINED THERE IS UNACCEPTABLE BUSINESS USE OF THE VEHICLE LISTED ON THIS POLICY AND EXCEEDS THE ALLOWABLE LIMIT ON A PERSONAL LINES AUTO POLICY.
So Many Options!
In MI a customer with Medicare A&B does not have to pay for PIP Coverage through their auto insurance
Drive Me Crazy
This team help troubleshoot safe driving habit tools that help save our customers money
TV/Movies
Who said Life is like a box of chocolates?
Livin La LEAD-A Loca!
This metric determine whether the leads you are sending are quality and realistic to your customer
Got' EEM
PH RECEIVED LETTER ASKING FOR VERIFICATION OF OPERATOR INFORMATION AS PART OF THE UNDISCLOSED OPERATOR PROCESS. PLEASE SEE KNOWLEDGE CENTER FOR ADDITIONAL INFORMATION UNDER MAILINGS/CAMPAIGNS AND PROCEED TO UNDISCLOSED OPERATOR LEXISNEXIS PROGRAM
Chemistry Meme
This tool helps us send necessary documents from our Production team such as SR22, Manual Binders, and even MA RTA's for customers who are renewing registration online
Boom Crash Boom
This team assists when a customer has an accident or needs to be reimbursed for towing
Food
This is the name for a cluster of bananas
Show Up & Show Out
Tis metric measures how well you come to work and participate in all your scheduled activities
Show Me The Money!
DRC CUSTOMER ONBOARDING WELCOME TEAM CALLOUT- CALL ATTEMPTED VM LEFT ABOUT POLICY AND EFFECTIVE DATE AS WELL AS SALES # 888-323-2756, IF PH CALLS BACK PLEASE OFFER MULTIPOLICY DISCOUNT AND THEY ARE ELIGIBLE FOR CROSS SELL
Gone Til September
Our customer is going to Florida for the winter and won't be driving their vehicle for 6 months
Home Grown
This site is where we go to generate documents for homemade trailers that need to be registered in MA
Space
This hunk of metal recently traveled around the far side of the moon