VOLS
The vehicle is sold at an _______ and the deficiency between the payoff and what the _____ pays is the Contracted Party's responsibility.
What is auction?
This document is sent to the customer that lives in a title holding state once a retail account is PIF
What is a lien release?
We do not need to VAP on this type of account
What is closed?
Name at least one state that has NO direct sales
What is FL, HI, ME, NC, SC, SD, WI, DC?
This supervisor's favorite food is tacos
Who is Freddy?
The caller must be in ___________ of vehicle to initiate a VOLS.
What is possession?
A customer should be advised to cancel this when proceeding with a payoff
What is recurring/automatic payments?
An open account in COLLECTIONS should be VAP'd every _____ days
What is 7?
Direct sales documents must be sent when customer is purchasing their leased vehicle thru their __________.
This application is used for payment research
What is Fiserv/Biller?
To initiate the VOLS work request, you must be in this department
What is COLLECTIONS?
Retail payoff quote is good for ____ days
What is 10?
A 3rd party including spouse must be ___________ to discuss the account
What is authorized?
This is collected upfront or paid at the dmv for lease purchases
What is sales tax?
My first car was a Mazda 626
Who is AJ?
This must be maintained on the vehicle until the Customer has been notified the vehicle has been sold
What is insurance?
This must be included with ALL lease payoffs from any dealer.
What is odometer statement?
MFS requires a ____ _____ for credit disputes / verification.
What is written request?
This state requires ORIGINAL DSDs with a wet signature.
What is Ohio?
If unable to confirm the last 4 of the bank account, you can confirm this to process the payment
What is the last 4 of the SS#?
Verbal agreement to surrender the vehicle is acceptable in all states except _____.
What is Louisiana?
_____ sends the title when it is an ELT state once account is paid in full
Who is DMV?
Caller must provide 1 of the following in addition to first and last name for authentication
*Bonus if you give all 3
What is account #, last 4 of SS# or last 6 of the VIN #?
This is where you will find Direct Sale Documents
What is FOPP?
Gene and Celeste share this zodiac sign
What is Capricorn?