Funds
What are the 3 options to complete funds verification?
3 way call to bank
Cashier's Check
What is the minimum amount of days insurance must be valid?
45 days after delivery
How do I know what method to use to complete IV? (Do I use NADA, and online check, or a phone check)
You must look at the state by state guide for the state the license was issued in.
Where would you look to determine whether AV is required or not?
The State by State.
Name the 6 Carvana Principles
Empathy, Passion, Commitment, Anticipation, Clarity, Every Customer Matters
How do you know if FV is required?
If it is required, there will be a work item in Carma.
Name a state that requires insurance before green.
Any of the following are acceptable: NC, SC, FL, PA, DC vending machine deliveries/pick ups, MI, NJ, NY
How long does an IV document (such as the DL/ID card) need to be valid in order to clear the IV work item?
Must be valid for at least 35 days after delivery.
Name two forms of AV
Deed, Paystub, Active Lease, Utility Bill, Property tax Bill, Mortgage statement, ext.
Touting Carvana Benefits and advocating for Carvana. ie Speaking positively about the process, why we're the better way to buy a car
Who does a cashier's check need to be made out to?
Carvana, LLC
Name 3 forms of insurance documents
Card, Binder, Declaration page
Can we use a DL that was uploaded for a previous purchase?
Yes, but ONLY if they have been uploaded in the past 30 days and are still valid/not expiring within 35 days of pickup/delivery.
Name two forms NOT acceptable for AV
Bank statement, Unopened mail, Car insurance, Military orders, Un-notarized/hand typed letters from landlord etc.
In what principle do you show "ownership" of the customers account to get them green?
Commitment
Someone other than the customer is providing the cashier's check for the down payment. Can we complete FV this way? Do we need any additional documents to complete FV?
Yes! We will need the f/b images of the check and the f/b DL images for the remitter. They will also need to be added as an authorized user on the customer's account.
Can we accept temporary insurance information for a customer in NJ?
Yes, as long as we clearly communicate to the customer we MUST have the permanent insurance information in order to begin registration.
Can we accept temporary driver's licenses?
As long as the state by state does NOT say we CAN'T accept, we can. We will also need a photo ID along with the temp DL.
When are two AV documents used to "bypass" this.
KIQ
What are the two categories the principles are divided into?
Bleed Blue and Be Prepared
My customer needs another week to come up with the funds. Can we extend their deadline?
No! We do not hold vehicles for funds. Customers need to have their funds available at the time they place their order.
Name 3 things needed on most insurance policies
Car VIN, policy number, start and end date, Customers full name
Give 1 example of a state that requires an online check, a state that requires a phone check, and a state that requires NADA.
Online check: AL, CT, FL (3RD PARTY/CASH), GA, ID, IO, KS, LA, MI, MN, MT, NE, NM, NC, ND, OH, RI, SD, SC, TN, TX, WA, WASHINGTON DC, WV, WI
Phone: FL (CF ONLY), IL, IN, PA
NADA: AZ, AR, CA, CO, DE, IN (ID CARDS ONLY), KY, ME, MD, MA, MS, MO, NV, NH, NJ, NY, OK, OR, UT, VT, VA, WY
If the customer is registering in AZ and the address on the DL does not match the registration address, would they need to provide AV?
No. AV is not required for registration in AZ.
What is the most important principle?
All of them!