You got Served
3 minutes or less
What type of earrings are OK to wear?
Small stud earrings. No hoops or facial jewelry.
Who is Gaetano?
Vince's Great-Grandfather
He's on the big picture at DRC
What do you do if a guest doesn't like the table you take them to?
Take them back to the front and inform the DRC.
Which forms of payment do we NOT accept?
Credit card gift cards (Visa Gift Cards)
Checks and Travelers Checks
Where are employees allowed to park?
Anywhere except directly in front or along the border of the restaurant.
When should a quality check take place after entrees are dropped?
2-4 minutes after they start the meal
What is our hair policy?
Clean and well groomed, pulled back in a ponytail (off the shoulder), no off-color dyes or bright streaks.
Who is Dori?
Vince's Mom...and founder of Gaetano's
What should you do before you leave a table after seating them?
How many separate checks on a table?
Maximum is 6
What time is last call for bar drinks?
15 minutes after closing
What items can you upsell for dessert service?
Scoop of ice cream (add on), coffee and espresso drinks, teas, after-dinner drinks.
Where do we not allow tattoos?
Face and hands
What is Piccini and what does it mean?
It means "little ones" and is our take-out only restaurant.
Who is responsible to seat guests?
Everyone!
DRC, RTOs, Servers, Bartenders, Management
How much is our wine corkage?
How much for a wine shoppe bottle?
$20 regular bottle
$10 from wine shoppe (half price)
What is the correct procedure for calling out sick?
6 hours prior to shift starting.
Need to call the restaurant, no 7shifts messages.
Find coverage if you can.
When should you enter an order into the POS?
Immediately after taking it. You can course the orders.
What pants are acceptable to wear while working?
Black pants.
No Jeans, spandex, capri's, athletic/yoga
What is Bettolino Kitchen and who operates it?
Our modern Italian restaurant in the Riviera Village of Redondo Beach. Sean and Andreanna Liguore.
How do you hand menus to a table?
Hand menus to each person beverage side up, women first.
What is our cake cutting fee?
$2 per person.
No charge if they cut it themselves.
Which item(s) can we substitute ingredients on a lunch combo?
None! We can take ingredients out but no substitutions.
How do you greet a table on the patio?
With plates and water.
What brands or types of cologne/perfume are OK to wear?
None. It takes away from our food aromas.
Whose recipes do we still use today, especially for the meatballs?
Grandma Dot
Three "S" to mention while seating a guest
Soup, Server and Special (if available)
What is the maximum gratuity amount that can go onto a Gaetano's gift card?
Zero. No tips on gift cards.
Where can you have a cell phone while working?
Lockers, car or in your pocket (not sticking out or visible).