OG's only
We used this to track what hospitals have been called and what hospitals were not yet called
Excel Sheet
Thank you for choosing VCA is the _______ statement
Gratitude
What is AU 353 name
Manhattan Vet Group
Panting, hard stomach, pale gums
ER
My touch didn't register, what do I do?
Change status to nurturing and hold lead for the rest of your shift. log out with lead still assigned to you
CMT's main characteristic was
S....L.....O....W!!
Bonus points : what does CMT stand for?
Its a shelter pet! make sure you say ________
congratulations!
True or false, there are 5 cat only hospitals we service
FALSE - its 6
a dog with green eye discharge, squinting, and pacing
GP if P can be seen ASAP
there's a duplicate adoption. how do I make it one profile in SF?
Close one out as a duplicate, make sure to put in name of second pet on first lead
You were either _____ or _____ but we were all still part of the same team!
IB or OB
Symptomatic or behavioral we can do this
Curbside check in
What AU was the last one in NY to have the 1 mile radius rule
983 HOPE (we never have to do that again)
ear infection in a dog that has been going on for 3 weeks. O says its an emergency because it smells bad and its bleeding.
GP
This information doesn't populate when a converted lead calls in so we started to add it to our additional notes
AU number
Before the scheduling principles, How many NCNP could be scheduled in one day?
4
Recapping the the appointment, we must say these three things
1.) appt time
2.) appt Date
3.) Dr name
DR PEPPER ZERO
Male cat urinating outside of litter box, seems lethargic, and drinking lots of water
GP
I booked an FFE appt. WW CID is in and my additional notes are in. What else do I have to add to the profile before converting
O address and P information
Before Global Protect, our VPN was called
Cisco
RABIES POLICY. What are we legally advised to say for FFE/HSC to support VCA's rabies polocy
“We are happy to provide medical evaluation at no cost to have the opportunity to meet you and (pet name). Any recommended services beyond the physical exam would have an associated charge.”
what is the state that has AU 667 Hualapai [Who-all-a-pie]. Hint, its not HI
Nevada
O wants to get pregnancy testing for her dog done. the hospital isn't open to ask. what do you do?
let O know we are just remote care team. explain we aren't sure if the services are offered.
Name all information SF lists for each hospital in the preferred hospital section
Name, number, address, (broken?)DLP link, drive time, and distance.