P1
What is Priority1 classified as?
3PL - Third Part Logistics
Who do I email regarding CABO related issues?
Support@priority1.com
Name each of your fellow SEC members last names correctly (NO CHEATING).
Brandon MILLER
Devin SHERRILL
Tae SCHROEDER
Malik MANNING
Courtney LOYD
How does LTL work? Term & Movement
Hub & Spoke
Local Driver - Pickup to terminal where it's separated based on destination and loaded onto another truck.
Linehaul Drive - Terminal to terminal where it's unloaded, separated, and reloaded up until it reaches destination terminal.
Local Driver - Delivers it.
Name the two CS MANAGERS.
Andy Conger
Jake Scanlon
What's the supply closet and where is it located?
Supply Closet is a small room where we can get stationary supplies such as pens, highlighters, notepads, sticky notes, etc. for free. It's located on the 6th floor down the hallway by Dan's office.
Daily Double: Who do I reach out to in order to set up a distro email?
IT!
Timer Twist: (1 Minute) If you had the opportunity to build your own rep with one strength from each of your fellow SEC members, what would they be?
Time starts now!
It's important to know that not everyone uses the same verbage as you! What's a moffett?
Piggyback/Flatbed & Forklift
Name all of the Jacobs on our team.
Jacob "Jake" Scanlon
Jacob Stringer
Jacob Harper
Jacob Smith
What benefits are offered to all P1 employees at $0 cost?
Medical
HSA
Dental
Life Insurance
Profit Sharing
Our girl Kali Coffman has been out of office. Who do we send things to in the meantime?
Brittny Lewis (CC Heather Knapp)
Name 3 fun facts about your fellow SEC member. Here's the catch, your fellow SEC members have to decide who you have to give the fun facts about.
Good luck!
What mode OTHER than LTL can we NOT offer when something has a strict MABD and why?
Partial TL. There could be a delay with the other shipper/receiver.
What's the difference between an original gross profit average and a current gross profit average? Why might they differ?
Original = Baseline inherited when the account was transferred to customer success.
Current = Baseline inherited when the account was transferred to current customer success rep.
They differ when accounts have been transferred from one CSM to another.
Who is the head of our L&D team?
Crystal Daigle
There is one support team that quotes by truck in hand/live option only, who is it?
CANRATE
We've done a great job training and mentoring newbies! To recognize that, you have to remember who they are. Name at least 3 new hires we've mentored.
Natalie Moore
Brandy Burns
Ella Snyder
Lee Tucker
Molly Morgan
Tori Hardin
If a customer is consistently seeing damages to their shipments, what are two things we need to look into.
Carrier Selection
Packaging
It's the end of another month, what needs to be accomplished?
1. Variance to zero.
2. Collections to zero and updates on any remaining accounts.
3. Down trends in ($500+ below baseline AND 3MOAVG).
4. Touches on every account.
5. EOM with supervisor.
There have been a lot of changes at the front desk recently. Who has taken over as receptionist? (first name only is accepted)
Jessica Hernandez
What support team would I reach out to for air, ocean, and customs BOLs?
Devin - Harper
Tae - Riley
Malik - Yaya & Kam
What is a Neutral Rate Conversion?
This is where we take over a customers CSP from another broker!
Name the 3 sales channels that Customer Success currently handles and the VP of each.
ZK Outside Sales - Zach Kyle
Sarlo Outside Sales - John Sarlo
Inside Sales - Prentice O'Guinn
Who handles marketing for Priority1?
Hannah Perkins
Name the leaders of at least 5 of these support teams. (Double if you can get them all)
Expedited
Dry Van
Drayage
Flatbed
Temp Controlled
LTL
CANRATE
Expedited - Jimmy Andersen
Dry Van - Matt Watson
Drayage - Brad Maxwell
Flatbed - Matt Luehring
Temp Controlled - Chea Peterman
LTL - Forrest Goss
CANRATE - Jason Leithead
Each of you have have signed and acknowledged the SEC expectations but how well do you actually know them? Name at least 5.
Lets see how well you paid attention this week and how much you retained. What's the process for conducting a cost analysis.
1. Request/receive data from customer.
2. Copy data into LC1 template.
3. Submit completed LC1 to LTLRates@priority1.com.
4. Once we receive cost back from LTLRates, add margin, filter by lane, and adjust margin as needed.
5. Once lane markups are complete, copy data over into P1 Cost Comparison Spreadsheet.
6. Present data to customer and get all the biz!
There are 12 current CS member that transferred from other departments within the company. Name at least 6 of them and what department they came from.
Courtney Loyd - Front Desk/Receptionist
Andy Conger - Carrier Sales
Ashlyn Dancer - Agent Development
Hunter Matthews - Carrier Sales
Avery Tackett - Pricing
Malik Manning - Carrier Sales
Abby Henson - Collections
Dillon Thomas - Inside Sales
Dez Roads - RSM/Outside Sales
Emily Moore - Carrier Sales
Emily Powell - Truckload (also Digital Pricing)
Zach Miller - Director/Outside Sales