Compliance
If there is a lending loss that occurs in California, what is the correct handling?
-add the driver as an applicant ( active or excluded)
-List the loss under the added driver and remove the lending loss from the insured.
What are the 3 components of AAA?
-appreciate
-acknowledge why they are calling
-Assume
What are the as trained components in initial offer?( 3)
2 perils and 2 items, and be assumptive
What are the 2 ways to actively listen as a Professional Sales Agent?
1. Listen with a purpose to understand and identify the needs and wants of each customer.
2. Reasonably match your customer's pace - not too fast or too slow (do not talk over the customer or cut them off)
What is the name of our new 401k company and what is the company match %?
Fidelity and 6%
In Michigan, what is the recommended PIP and Bi coverage limits that you must lead with?
pip unlimited and 250/500 BI
What are the components of Selling in 90 seconds?
Asking why Geico, Probe deeper (ask 1-2 more questions), and tie in a Geico benefit.
When should you offer wsb?
1st floor apartment and any homes
If the answer is unclear, what do you do?
Probe until you know.
What is the name of the name of the program that provides mental health services?
Headspace
When do you read the CA homeowner disclosure?
Before asking if they own or rent.
What are the components of the 5 Step Closing process?
1. Present the rate and ask the customer to buy.
2. Allow the customer to respond.
3. Listen and Identify the type of customer response.
4. Effectively handle the response.
5. Ask the customer to buy again.
what is the amount of theft limit you must inform the customer ?
$1000
During the Close- What are the 6 types of responses?
Agreement, Question, Statement, Obstacle, Stall and Objection.
What is the name of the fund that can help associates having a hardship?
DNAAF
In PA, what question must you ask if a customer says commute for usage?
Do you commute to NY or NJ
What order should we ask questions in during the quoting process?
In the order in which they appear.
What are the components in the rate presentation?(5)
policy terms ( 6 and 12)
full or liability only
amount of personal property coverage
first payment
ask for the sale
If the customer responds with an objection, what is the first thing to do?
What resource can I use to look up dress code, ethics, leave and time off policy, code of conduct?
Associate Handbook
In Michigan , we must ask these 3 questions when probing for drivers
-are there any licensed or permitted drivers in the household?
-are there any regular operators of the vehicle
-Probe for all household residents, regardless of age including minor children
In which states is GAPP counseling required?
All states when the system prompts you to provide GAPP counseling.
What are the 2 coverages you must change prior to presenting the rate?
personal property 5k per room
300k liability
Fill in the blank. To avoid misinformation, avoid _________.
Absolutes.
What program helps with tuition reimbursment?
Strive