Who can you share a student's information with?
The student and coworkers.
Name 5 basic responsibilities that receptionists perform.
Phone calls, emails, walk-ins, learning regulations to answer questions, office tasks, schedule appointments, etc.
What is the dress code for work?
Abide by the dress and grooming standards. Dress professionally. No blue jeans or ripped clothing.
What does SEVP stand for?
Student and Exchange Visitor Program
How do you verify a student's identity?
I-card or I-number
In more serious cases, you can use any biographical information like place of birth, date of birth, phone number, address, etc.
What are processors responsible for?
Alerts and E-forms
You can take your mask off to eat, drink, etc., but do your best to keep it on!
What system can you find a students enrollment and transcripts on?
AMOD
What are the first two steps in a student being admitted and getting an I-20?
Apply for school through Admissions
Apply for an I-20 through International Services
What do I do with documents that have student information on them?
Lock them up or shred them.
What are financial consultants responsible for?
Assisting students who are struggling financially. They also help with reception and processing.
How should you answer the phone?
International Services, this is ____, how can I help you?
What system can you check a student's international deposit on?
I-Series
How much is the international student deposit?
$4,000 for members
$6,000 for non-members
Who can you give information to when a student has a restricted information warning?
Tell the person that you cannot share any information about that individual.
What are DSO's responsible for?
Updating and maintaining immigration records in SEVIS.
What is the very first thing you do when you receive a phone call, email, or a walk in?
Look them up in Sunapsis!
What system has the International Services desktop on it?
Team Dynamix
How much is the cost of attendance per year at BYU-Idaho?
$17,000 for members
$21,300 for non-members
(More if students have dependents)
What do you do if the person on the phone is the student with a restricted information warning?
Very thoroughly verify the student's identity.
If you can't acnowledge that the student exists, ask them to come into the office or set up a Zoom appointment.
What does a Lead do?
Leads manage their shift, help with answering questions, training, helping students, etc.
What do you do after you finish helping a student?
What system is used to send students emails?
Sunapsis
When a student graduates, what is the type of work called that they can apply for?
OPT