CUSTOMER SERVICE
FWS charged $10+tax, but GFL1 charges this amount on residential accounts.
What is Residential Late Fees charged by GFL? ($0)
The strict time dealine in which all calls on all routes must be posted
What is 10:00 AM the next business day? (This includes the secondary review with rolloff)
Shift from post-signature reviews to this required step before customer submission
Mandatory Manager Pre-Approval
What dictates exactly which stops and calls a driver sees upon logging into their tablet.
What are all route(s) that are assigned in Dispatch?
Maximum dollar adjustment a CSR can submit for auto-approval without a manager
What is $49.99?
Threshold volume required to bill an overage, and the non-negotiable proof item
What is 1 yard and a photo?
In GFL1 proposal setup, the surcharge field defaults and cannot be set to this.
What is Blank?
For this type of excption a photo image is required to add charges to the work order.
What is an Overage Exception?
Home menu feature that loads pre-defined packages and auto-emails paylinks.
Quick Add Account & Bundle
The dedicated line of business used for all container delivery and repair routes
What are Utility Routes?
Mandatory field in Temporary Roll-Off contracts equal to the upfront prepayment.
Estimated Monthly Revenue.
The correct time a driver would start a work order for an exchange of a roll off box.
What is when we arrive at the customer's curb?
Nightly batch job running at 8:00 PM EST that restores paid suspended accounts.
What is the Nightly Auto-Status Update?
CSRs cannot manually release holds; permission restricted to GMs and OMs.
The procedure followed when a roll-off service cannot be fully completed
What is a Split Load / Split Work Order?
(Captures logged driver time and accurately preserves operational productivity stats)
Instead of storing customer banking/card details in a digital wallet, GFL1 mandates this method.
What is emailing a secure Paylink?
(Maintains zero internal storage of sensitive payment credentials)
The menu item a driver selects when they are 100% done for the day and have checked out with dispatch
What is check out?
Standard effective cancellation date when residential service has already been rendered.
What is the last day of the current month?
If no service provided: use last day of previous month.
The name of the tab in Route Management where all NEW PERM services go to be routed
What is Pending?
While Document Format defines the Action, this entity defines validation requirements
What is Document Type?
Must be actively updated to match the formal contract classification.
The first 2 items every driver needs to enter upon signing into their route.
What is the drivers user id or GFL email address and Workday password?