It's on the menu
I come in your choice of garlic parmesan and sweet chili and of course the traditional flavor
What are Glades Wings
The three drinks offered for $7 this month
What are the Espresso Dream, Raspberry Margarita and Elderflower Spritz
The name of the house brand Pinot Grigio we offer
What is Coastal Vines
The member is not happy with the way their steak is cooked- What should you do?
Determine if the steak is over or under cooked and ask what you can do for them. Then tell the manager on shift about it so he/she can also speak to the guest
True or False
Dessert doesn't need to be offered after dinner if the table says they are all set
False; offering dessert and describing a favorite of yours can tempt people to continue to dine and will also add to your check. Sometimes just a suggestion of something delicious is all people need to be tempted.
The term used when the we are out of something
What is 86
The pasta on tonight's menu is served with Bolognese sauce, how would you describe this when a guest asks?
What is a meat sauce with pork and beef
The choices of bread we offer
What are white, wheat, rye or sour dough
The garnish traditionally served with a vodka tonic
What is a lime
The name of our upsell Pinot Noir
What is Meiomi
The customer states that they would like a vodka tonic extra strong
Ask them if they would like a double if not, the drink will be prepared as expected
You are taking a cocktail order at a table and the guest asks for a vodka martini, what 2 questions should you ask them in return?
What is: What type of vodka, we offer Titos, Kettle One or Grey Goose and would you like it straight up or on the rocks
What does it mean to be "in the weeds"?
You are overwhelmed and cannot keep up with the work/your tables
The type of potato that is orange on the inside
What is a sweet potato
The difference between a Glades Burger and a Smash Burger
What is a single patty cooked to your liking with choice of cheese and LTO, or a double pressed patty with lettuce and pickle
This is mixed with vodka to make a Moscow Mule
What is ginger beer
The buttery flavored white wine on our wine list
What is Kendall Jackson
The hostess has seated a party of 3 at your table but the people prefer to move to a table in another section
Ask them to wait a moment, check with the hostess and try to meet the needs of your guest
When you walk by a table, what should you be looking for?
What is any empty plates or glasses that may need clearing
The dining area is called the __________________ of the house and the kitchen is called the ____________________of the house
What is front and back
The type of sauce typically served with Chicken Francaise
What is lemon butter sauce
The choices of protein on a Sunkissed salad
What is grilled shrimp, coconut shrimp or grilled chicken
The 4 brands of premium vodka we offer
What are Tito's, Ketel One, Grey Goose and Absolut
A sparkling wine similar to champagne
What is Prosecco
A member asks for an item that is not on the evening menu. What should you do?
a. order whatever the guest wants
b. ask the manager or chef if it ok that the guest orders the item
What is b
When you arrive at work, what should you do to get ready for your shift?
What is ask/ check to see what the specials are, check the board for drinks of the month, check the 86 board and see how many reservations we have to prepare for
The phone rings as you walk by
Answer it saying" Thank you for calling the 19th hole this is _______ speaking how can I help you"
Another name for "frites"
What are (shoestring) french fries
The choices of salad dressings we offer
What are Thousand Island (or Russian), Ranch, Blue Cheese, Honey Mustard, Balsamic Vinaigrette, Raspberry Vinaigrette, Chef's Vinaigrette or Oil and Vinegar
Two premium bourbons we offer
Angel's Envy, Maker's Mark, Bulleit, Woodford
This type of red wine pairs well with steaks and lamb and hard cheeses
Cabernet Savignon
The appropriate way to greet a table?
Smile and welcome the member, greet them by name if you can and ask if they would like a cocktail, wine or cold drink
One item cleared from the table when plates are cleared at the end of dinner on Wednesday night
The Bread Basket
Name 3 Non-Alcoholic Beers we carry
Corona, Guinness, Stella, Mich Ultra
A guest ordered a Caesar Salad, calamari and the Tenderloin Steak: how should you send these orders to the kitchen so the guest does not feel rushed?
Send the calamari first, when it has been cleared, order the salad, when the salad is delivered, order the entree
The typed of ham and turkey used in our Glades Club sandwich
What is deli slice ham and turkey
The garnishes used in an Old Fashioned
What are an orange and a cherry
The two brands of Sauvignon Blanc we offer
What are Kono and Kim Crawford
The amount of time you should take before you check back on a table after their food has been delivered
Approximately 2 minutes; this will enable you to get them whatever they need and ensure that the food is hot and as they like
What should you do if you need a specific day off from work?
What is write it on the calendar
Happy Hour at the Glades is on Monday and Wednesday from 3-7
True or False
One dessert item we have almost all the time
What is the Spumoni Gelato Ball
A member asks for a Gluten Free Caesar Salad, what should you do when ordering it for her?
What is memo "no croutons" or GF
The meaning of "IPA" and its taste
India Pale Ale, it is usually considered hoppy and bitter and the taste lingers on the tongue
The newest Cabernet Sauvignon we recently added to the menu
What is Coppola
A member appears to have had too much to drink, but they order another one. As a server, what is your next step?
Speak to the manager and ask how to handle the situation
Place a "wet floor" sign in the area of the spill until it is completely dry
What time do we close during season?
8 pm
Three different types of fish we may have on the menu on a Wednesday night
Pompano, Grouper, Cod, Haddock, Salmon
The BLT contains
What is bacon, lettuce, tomato and mayo
A guest orders a martini "dry", what does he mean?
What is without vermouth
The small bottles of sparkling white wine we have is called (not prosecco)
What is Moscato
Your tables are all eating but one of the other servers has drinks waiting to be delivered. What should you do?
Read the check and take the drinks to the table and ask the server if there is anything else he/she may need
The name used for an after dinner drink
What is cordial