Gladly
Connecting profiles is called?
Where can customers locate current promotions?
Terms & Conditions (T&C)
How are orders internally tracked and move through the systems?
Tags
What are 3 restricted states? And how many states are restricted?
AR, AZ, CO, IA, ID, KS, LA, ME, MN, MO, MS, MT, ND, NE, NM, NV, OK, OR, SD, UT, WA, WI, WY.
23 restricted states
A reminder set for a specific time and date?
Task
Where can customers find recipes?
About Godiva
Quick, Short reference and dated
Note
What is 1 resolution we should NOT offer during Gel Season?
Reship
Conversation replies and step-by-step assistance are called
Answers
What is SKU 16254 product name?
Assorted Chocolate Gold Gift Box, 30pc.
What are the two tags used for reship orders?
This is a reship (order tag)
cs - reship2026 (master profile)
Summer months- warm weather shipping- due to the extreme hot weather Our shipping system monitors the temperatures where your package is being delivered and selects the appropriate packing material such as cooler boxes/foil pouches and gel packs to ensure that your gift arrives in perfect condition.
The inbox used to assign orders needing further assistance from a TL.
Ecom- Orders needing service
What is one of the best-selling individually wrapped chocolates?
Dark Chocolate Ganache masterpiece bag
or
Dark chocolate and caramel masterpiece bag
or
Milk chocolate ganache masterpiece bag
What forms of payment do we accept?
Visa, Mastercard, Apple Pay, American Express, and Discover.
Why is the 10$ off offered to the restricted states, and what is the code to provide?
To waive the upcharge for sending packages via 2 day or OVN shipping. It reduces the shipping amount to the standard shipping amount.
SUMMERSHP26
What is the SLA for answering calls, chats, and emails?
Chats 15 seconds
Emails 24 hours
Calls 15 seconds
What is the difference between a gift message and a personalized greeting card? (Include the price)
Gift messages are limited to 5 lines with a maximum of 35 characters per line. Free of charge. A simple card with the note.
Personalized greeting cards are 7.99$ only able to be selected from the website. It is a specially selected, designed card for any occasion
What information can be used to locate a customer's Shopify account?
What is sent in boxes for protection? (List all that is possible)
Silver pouch
Or
Styrofoam
Gel Packs