Cafe Basics
What should you do first when you arrive for work?
Clock in/get ready for work.
What should you do before making a customer's drink?
Wash your hands.
What goes in the cup before you add the drink when making a Cubb-A-Ccino?
Caramel or chocolate drizzle.
What should you say when a customer comes to the counter?
Welcome to the Golden Bear Cafe. How may I help you?
You finish your job early. What should you do?
Ask what else needs to be done.
Who should you check with if you are not sure what job you are assigned?
The teacher or team leader.
You touch your face while making a drink. What should you do?
Wash your hands again.
What are our two drink sizes?
12 oz and 16 oz
A customer says “thank you.” What could you say back?
“You're welcome,” “Thank you,” or “Have a great day.”
You don't understand what your team leader asked you to do. What should you do?
Ask for clarification/help.
Why do we have assigned jobs in the café?
So everyone knows their responsibilities and the café runs smoothly.
Why do we clean tables and counters throughout the shift instead of only at the end?
To keep the café clean and safe.
A customer orders a chocolate Cubb-A-Ccino. What flavor drizzle do you use?
Chocolate
A customer is taking a long time to decide. What should you do?
Be patient and give them time.
You notice the trash is full, but it isn't your assigned job. What could you do?
Take initiative and handle it if appropriate or tell/ask the team leader.
What does “taking initiative” mean?
Seeing something that needs to be done and doing it without always being told.
You spill a drink on the floor. What should you do?
Clean it up right away/get help and make sure no one slips.
Why is it important to follow the recipe instead of guessing?
So drinks taste the same every time.
A customer says their drink is wrong. What should you NOT do?
Argue with them.
Your coworker is struggling during a rush. What could you do?
Offer appropriate help while still completing your responsibilities.
What is more important during a busy rush: being really fast or making the order correctly?
Correctly. Work efficiently, but accuracy comes first.
Name three times you may need to wash your hands during a café shift.
Answers vary: before food/drink prep, after restroom, after touching face/hair, after trash, after eating, etc.
A drink doesn't look right after you make it. What should you do before serving it?
Stop and check the recipe/ask for help rather than serving it anyway.
A customer is frustrated and speaks rudely to you. What should you do?
Stay calm and professional and get an adult/team leader if needed.
DAILY DOUBLE!!!!!!!
You see a coworker make a mistake that could affect a customer's order. What should you do?
Respectfully speak up or get the team leader rather than ignoring it.