GSM Guidelines
GSM is generally _________
what is NON-REFUNDABLE (after 30 days)
What is our new slogan at the end of each call?
What is GOOD TO GO?
Should you DISCUSS RA pricing or policy info? Should you sell RA off of AGIS?
What is YES and NO? (we legally can not assist with RA purchase on AGIS we are not fully trained, listen to them but then xfer)
If I am scheduled at 9 am, what time should I go "ready?"
What is 9AM?
Can I update the credit card info for RA, GSM, and Travel Assist?
What is YES? (click on AUTO-CC, and then click EDIT)
IF A MEMBER HAS DUP. GSM, WE SHOULD OFFER TO ______/______ THEM RATHER THAN REFUND
WHAT IS MERGE/COMBINE!
What 2 up sales can you offer at the end of a call?
What is GOOD SAM AND ROADSIDE ASSIST?
How long does a customer have to renew a GS membership?
What is UP TO 6 MONTHS?
How long is your break time, and how many breaks do you get?
What is 15MIN AND 2?
What membership can you send a physical card for?
What is GOOD SAM MEMBERSHIP? (in AGIS at top, select GSM, then select reissue in 2nd option, then member card on 3rd option)
When canceling RA policy, what do you do?
What is FILL OUT TEMPLATE AND EMAIL (gvgsleadership)
What tab(s) should you have up at the beginning of your call?
What is SALESFORCE OR FINESSE?
What has 1 eye, but can't see?
What is A NEEDLE?
If you are late for your break or lunch, who should you email?
What is WFM?
Is RA and Travel Assist fully refundable?
What is YES but can be prorated (send email)
Where should I change "Do Not Solicit" info?
What is SALESFORCE, UNDER ACCOUNT AND EMAIL PREFERENCES?
What phrase can you use at the start of your call?
How many days prior to auto-renewal will a customer get automatically charged?
What is 30 DAYS OR MORE?
What are the goals for stats?
What is 90/90/90?
What do Alexander the Great and Winnie the Pooh have in common?
What is THEIR MIDDLE NAME? (THE!)
WHAT GAS STATION SAVES YOU ON GAS THROUGH GSM?
What is PILOT FLYING J?
Name a member of the QA team that you can go to for questions
What is CANDIS, BRITTANY F., TRISH?
Where should you transfer a points issue call?
What is MEMBER RELATIONS?
I should check ADP daily for punch corrections? TRUE or FALSE
What is TRUE? (you should check it daily throughout the day, and send immediately)
If placing an order, what is the new question to ask when getting Credit card info?
What is "ARE YOU GOING TO BE USING YOUR GS CREDIT CARD TODAY?"