OPS Process
These need to be updated yearly
What is registration, ID, insurance card(s), slide and medical history
At this age a minor can be in the reception area without a parent present
What is 12 years old and older
Dental template background for Woodbridge
What is light blue?
This is the difference between an IH balance and a IC balance
what is IH 25 and under and IC is over 25
David's least favorite question to ask him
What is Are you busy?
1. Office manager meets with patient to determine situation
2. The office manager/lead enters in the billing notes that payment is being deferred due to COVID-19
A minor can be seen for these visits without a parent or guardian
OB/GYN visit and BH
Name two providers from each practice
what is....
This is the name our new physical therapist?
who is Nitu Pandit
The positive type of this natural occurrence is David's phobia.
3 things you need to verify over the phone before continuing the call
What are name, date of birth, telephone number?
The time a patient has to call and cancel an appointment before they are marked as a no show
What is 72 hours in advance?
This tool is used to schedule Physical Therapy Appointment.
What is an appointment card
Effective this date OB contracts cover certain dental services?
what is July 13th 2020
What sits vigilantly at 93 degrees East and curses everyone who touches it
What is The Maltese Falcon
Patient needs to walk in this many times to be taken off of "no show" policy
What is twice
Action to transportation coordinator must include the following
Patient must verify this to schedule for transportation
What is appointment time, date and location
What is address and phone number
The highest ranking members of the organization
What is patients
This folklore phrase originated in 1947 and says that anything that could go wrong will go wrong at the most inopportune time
What is.....Murphy's Law
Patient services is in charge of this
what are televisits, COVID-19 test scheduling and collection balance retrieval
Patient must sign this form when they do not qualify for the discount program
Uninsured patient that is not eligible for discount form
This Virginia state benefit is paid for by the CDC who buys at a discount and then distributes them to grantees. Slide patients are eligible as well
What is VFC vaccine program
What is our mission? Why is it important?
Affordable access to high quality Medical, Pediatric, Dental, Behavioral Health and OB/GYN care for the whole family in each of our three locations.
Catchphrase often used by David when he feels someone/ something is just not right