Types of Challenging Behaviours
This type of person reaches your point ahead of you
What is Jumping Ahead?
This is the first step when providing feedback
What is ask permission?
When a change is introduced, helping people understand why it is important, in order to gain their support
What is Buy-In or WIIFM?
According to safe patient handling guidelines, at approximately this patient weight a mechanical lift and sling must be considered
What is 80kgs or 180lbs?
This safe work procedure must be consulted prior to providing care
What is care plan
This type of person does not believe your message
What is a skeptic or resister?
The receiver interprets the message differently than the sender intended
What is the interpersonal communication gap?
Looking people in the eye, asking questions and paraphrasing are all part of what skill?
What is active listening?
It looks like a bow tie and assists with turning and holding a patient in a turned position
What is the TriTurner Sling?
80% of our communication is conveyed by
What is our body language?
This type of person does not voluntarily speak up
What is quiet or shy?
Owning your personal observations, thoughts, feelings and wants is a part of which communication tool
What is the experience cube?
Polling questions and voting are two ways to do what
What is a way to hear from or engage everyone?
This sling is used for multiple applications such as toileting and bed to chair transfers
What is the universal sling?
These four elements make the point of care risk assessment
What is Task, Environment, Person, Myself?
This type of person is distracted from the topic and might be distracting others
What is a side conversationalist
This type of information is based on observable, measurable facts rather than opinions, assumptions, or personal interpretations.
What is being objective?
Asking someone to keep time for you, setting a timer on your phone, establishing a parking lot for off-topic items are all ways to
What is keeping to established time?
The opening of the hammock or universal sling will be positioned at this bony landmark on the body
What is the bottom of the coccyx/tailbone?
This framework guides learners from acquiring knowledge and skills to demonstrating competence and confidence in practice
What is competency learning model?
This facilitation tool captures questions, ideas, or topics that are important but not immediately relevant to the current discussion.
What is parking lot?
This is the process of sharing observations with someone to reinforce positive behaviours or help identify opportunities for improvement
What is providing feedback?
the process of organizing/ managing ‘how needed resources are booked and acquired’
What are logistics?
Height, weight, type of transfer and patient physical and cognitive capabilities are all things to consider
What is selecting the correct sling?
Facilitators and coaches use this tool to assess real-time patient handling practices, provide feedback, and reinforce safe work procedures.
What is spot check?