Verification
Logging In
Authorizations
Statements
Kohl's Charge Facts
100
The acronym PDE stands for
What is Private Data Elements
100
four letter code entered initially to log into GS2
What is FDSN
100
transaction aprrpved and pending, how will it reflect under description
What is Auth Granted
100
how to view statements
What is click on 'Statements' under the Screen Navigation Tools
100
the amount of digits of an account number
What is TEN
200
the amount of PDEs that the primary cardholder needs to verify
What is THREE
200
If your TK ID is TKD698, your username would be
What is d6985 drop first two letters
200
when a transaction is declined due to not enough available credit, what description
What is OVER LIMIT
200
when viewing a statement how do you view the previous statements?
What is ENTER
200
the six number prior to the customer's actual account #
What is 639305
300
For Payments, Balances and amounts of last purchase how far off can a customer be or range they need to fall in ? $$Daily Double For Dates of purchase and/or payments what range must they fall in
What is (+/- $50) $$Daily Double What is (+/- 5 days)
300
when will you receive the following error when attempting to review customers account information CARDHOLDER ACCOUNT NOT SIGNED ON TO CIS
What is Did not fully activate account
300
when an order is cancelled and the funds have been placed back, what is the description code?
What is AUTH ADJUSTMENT
300
to view multiple pages of a statement what keys used
What is F7 and F8
300
GS stands for **Daily Double What system does RMO, Card Services use or DC3 previously used?
What is Green Screen Evolve
400
when speaking with authorized users what information cannot be disclosed
What is the phone number or address on the account
400
how to fully activate an account when searching with anything other than the account number
What is F6, X and Enter
400
will the ecommerce number reflect on a pending transaction
What is NO; auth granted
400
three digit code used to find due date
What is BS4
400
True/False: You can update an address for an authorized user
What is False
500
List five PDEs for a cardholder
What is Email address Account number Last four digits of the Social Security Number Date of birth Last statement balance Last purchase location Last purchase date Last purchase amount Last payment method Last payment date Last payment amount Last four digits of the bank account on file
500
when searching with an account number what is the first page generated
What is Balance/ Status page
500
customer has a password on their account or previous fraud and purchase immediately blocked
What is ALWAYS REFER TO FLAG SET
500
You can view the details of an individual transaction by doing the following:
What is Type "CCA", a space, the line number you wish to view and press Enter.
500
True/False PO Box can be used for a billing address
What is False It is important to note that if a customer wants to update his or her billing address for his or her Kohl’s Charge Account to a PO Box, the customer must have a physical address on file along with the PO Box. In this situation, we would have to connect our customer with Card Services at extension 78075. They will be able to add the PO Box and physical address.
M
e
n
u