Co-Pilot
what is the credits and adjustments article number
GEN2706
When is our next jean day?
tomorrow
T/F
Agent says this is an OTM. We must take over the call.
True
What event did we have this past weekend
lemonade/tea refresher
Give me at least one new product name.
GEN8873
What food is downstairs today?
Madro's Hot Spot
How many de-escalation attempts do you try before re-escalating the customer?
at least two
How many people do we have on the team?
20
Who is able to disconnect accounts?
TAM - trained agents/leads
Where are the eating areas?
in the common areas
What is the escalation process?
agent - lead - supervisor - manager - director - VP
When does open enrollment start?
October - November
what mobile plan was removed this month?
By the GiG
What identification must you need to enter the building?
T/F
The customer is allowed to hold you hostage on the phone.
False
What is one of my favorites colors?
blue
pink
orange
Give me at least three benefits of Unlimited Plus Premium
Discount for DPP plan
Speed
Memory
Name me at least one lead of the quarter from this year.
Sanntanna
Adrian
What method do you use to navigate thru the call in order to reach a resolution in a timely manner?
ARM method
How do you spell my name?
samaria