Job Aids
What are the 4 parts of the call flow?
What is the incidental amount in the U.S. and the U.K.
What is 100 USD & GBP
Who is the CEO of Club Quarters Hotels?
What are the steps to setup third party payment?
What is payment instructions (window 1 and 2)
What is routing instructions
What is traces?
What is your 2023 wrap up target?
What is 85%
How would "reflecting the customers request sound?" - fill in the below
Guest calls to make a reservation
I would be happy to _______________, may I ask you a few questions to ensure we find the best option available.
what is "help you make a reservation today"
How many guest room floors is the World Trade Center Hotel
How many is 19?
Who is the founder of Club Quarters Hotels
Ralph Bahna
What are is the Guest Pay Own Bill Corp code for member- International Rescue Committee?
What is there Direct Bill Corp code?
Hint- you can use SynXis
What is 10M7QM (GPOB)
What is 11475T (Direct Bill)
This is the number you want to strive to be under for your AHT target?
What is 3 minutes or less
During what part of the call flow are we attempting to learn the customers needs?
What is discovery?
This is the age requirement for Park Terrace Hotel
How old is 21 or older?
Who do we contact for meeting space at Trafalgar Square?
What is Meetings@8northumberland.co.uk
Which OTA do we direct bill some reservations for?
Who is Expedia?
This system is used to communicate to the front desk if we receive an in house request
What is slack?
This code is used to book a weekend certificate at a comp rate
What is 10D4SS?
What is a Superior Room with Kitchenette?
What is the number you call for IT Support? (IT Hotline)
What is 203-905-2095
Where should we be inputting purchase order numbers?
What is pick up notes of the transportation field?
Who are the two institutions in London that are frequent members at Covent Garden?
Who is London School of Economics &
Who is The Royal College of Surgeons/Radiologist
These 5 Panels are recommended for setting up your Opera
What is Traces
What is Notes
What is Payment Instructions?
What is routing instructions?
What is alerts?
These three locations do not have any rooms with bathtubs
What is Grand Central?
What is Covent Garden?
What is the Jewel?
Who do you contact for an employment verification request?
Who is Donna Bosses?
You made a booking for a Corporate member under a promotional rate as their rate was unavailable. They have direct billing privilege's with us and would like this stay to be billed back to the company. The reservation has been made in SynXis you now must do what in Opera....
1.) Link the stay to the company profile in Opera (Must ensure its the profile with an AR#)
2.) Ensure payment instructions in window 2 set to DB and window 1 cash
3.) route proper charges to folio 2
*** Most DB companies the routing and payment instructions will auto setup once you link the company profile (system will ask you if you want to setup DB based on company instructions)*****
We collect payment for extended stays on this day
When is 14 days prior to arrival?