Sport
What sport is known as “the beautiful game”?
Soccer
In the series "The Polygamist" what is the main characters name?
Jonasi
Who is known as the “King of Pop”?
Michael Jackson
When a customer requests an automotive product, what information should you obtain from them?
VRN - Vehicle Registration Number
What are the two main business divisions of Halfords?
Retail and Autocentres
How many rings are there on the Olympic flag?
5
What is the name of Harry Potter’s school?
Hogwarts
Which British band sang “Bohemian Rhapsody”?
Queen
What is the purpose of updating an existing case instead of creating a new one?
It keeps the customer journey organised, traceable and consistent within one case rather than across multiple cases.
What is the purpose of Halfords Autocentres? (What do they do)
MOT's, Servicing, repairs and maintenance.
Which sport uses the terms “birdie” and “eagle”?
Golf
Which film franchise features the character Jack Sparrow?
Pirates of the Caribbean
Who is the lead singer of Coldplay?
Chris Martin
What steps do you take in Salesforce when transferring a case to a store, and what information do you need to enter?
Click on Change Case Owner next to your name and enter in the store code.
A customer buys the wrong car part online and now need the correct one. What does the customer need to do?
Return the item to the store unused in the orignal packaging within 30 days.
Who has won the most Olympic gold medals of all time?
Michael Phelps
What is the name of the fictional African country in Black Panther?
Wakanda
What is the most streamed song of all time (as of recent years)?
Blinding Lights - The Weekend
Before taking calls you have to open an app. What is that app called?
8x8
How does good questioning improve customer experience in a retail environment like Halfords?
It ensures accurate recommendations, faster resolutions and increased customer satisfaction.
Who has won the most Olympic gold medals of all time?
Greece
What year was the first Star Wars film released?
1977
What is the name of Beyoncé’s fan base?
The BeyHive
On SAP, there are 5 things you can do. Please name three of the 5.
If a customer has a failed order, what information should be take from the customer? Give atleast 5
Full name, mobile number, email address, amount taken, date and time of the purchase, post code and items ordered.