Steps of Service
What is is the first thing you greet a table with?
Bev naps, silverware, menus
How can I find the Sports Special page on the computer? (List the buttons you press to get there)
Entrees, Specials, Sports Special
Monday
Mexi Monday (Beef/Chicken Tacos, Burritos, chips & salsa, Margaritas)
Where do I find a side portion of mac and cheese button?
Salads, Tasty Additions
Whose responsibility is it to buss the table?
The Server
When is pre-bussing necessary?
After each course
How much is a 16oz domestic beer during a sports event?
$2.75
Tuesday
Burger and a Brew (12oz domestic beer pr N/A soda included, $2.00 upcharge for craft beer)
A customer orders a Tall Double Titos and Cranberry. How do I ring that in for a proper charge?
Titos, Double, Tall, Cranberry
What are 3 things of running sidework to do during the shift?
Bus tubs, silverware, stocking the line, sweeping the section, running HOT food, getting ice if bar is busy, etc.
What is the golden rule to checking on customers after they receive their food?
Two bites or two minutes; whichever comes first or in your route of section
A customer asks, "are all of your appetizers on special during the game?" Your response is....
No, we have select appetizers on special and you can find them in the black book on your table, with the green bordered page.
Boneless Wing Wednesday (NOT 1/2 off boneless, the wings are $8.00 for 1/2lb and $14.00 for full pound; they do not come with ranch/bc or celery/carrots(those are upcharged items)
A customer wants onion rings with their Korean Steak Tacos instead of the rice. Do I "sub onion rings for $.50, or do I add onion rings for $2.00?"
Sub Onion Rings for $.50 because it comes with a side already
At the end of the night, the servers are responsible for their section, this includes making sure everyone of these are filled and stocked correctly.
Trays on the Table
If you're walking by a table that isn't in your section but see dishes on it, do you grab them?
Yes, even though it is not your section, it presents a clean restaurant
Are there liquor specials during sporting events?
No
Thursday
1/2 off pizza (DINE IN ONLY)
Our house made potato chips
You are double sat, a 4 top and a 3 top. What is the most effective strategy to maintain organization and calmed behavior?
Treat both tables as one and make a single swoop to greet both. DO NOT 1 TRIP THE TABLES
How soon should you greet a table from when they walk in?
Within the first 2-3 minutes
Name the games we run sports specials for: (Hint: there are 6 teams)
Lions, Tigers, Pistons, Red Wings, Michigan, Michigan State
Friday/Saturday
$11.99 Lake Perch dinner (comes with french fries and coleslaw)
When ringing in a tables order with entrees and appetizers, what do I ring in first
Appetizers at THE TOP OF THE TICKET
When coming to the end of the shift, who needs to properly sign off on you being able to leave? (Hint: 2 parts)
The Closing Server AND the closing MANAGER