Breaks and Off Duty Hours
While you are on a paid break where should you be?
What is break room
Who must ring up all team member purchases?
What is on the clock manager.
When are water pitchers for sale?
What is never.
Do we take song requests day of?
What is no.
What is our mission
What is to provide the best family entertainment experience in Wichita.
You are not on the clock, where should you not be
What is behind team member counters/ work areas
If you lost your assigned game card what are you expected to do?
What is notify on duty manager.
What should you do if a guest brings in a coffee?
What is offer them a coke cup
Any guest can leave and re-enter as long as their wristband is still good. True or false.
What is false.
What does LMCA stand for?
What is listen, mirror, care, act
Failure to uphold mission aligning behaviors off the clock and result in what?
What is termination
Who is allowed to help employees with redemption transactions?
What is the on clock manager.
Name the percents of the employee admission discount and skate shop discount.
What is 50% and 20%
Team members under the age of 18 may carry a can of alcohol to someone 21+ to open, or for a guest to their table. True or false.
What is false.
What do you do if you finish clean-up.
What is triple check work, notify MOD
If you are off the clock what shouldn't be visible?
What is uniform
Who can team members get an assigned arcade card from?
What is general manager.
What are the 3 abandoned products employees must dispose of/ report?
What is abandon food, prizes, game cards
When selling skates you need 2 of what? And what does the customer need to do.
What is 2 receipts and a signature/ initial
What are the 6 expected behaviors?
S, P, M, M, E, E
What is self check, pick-up trash, move quickly, make a connection, empathy, enthusiasm
You are not allowed to purchase items, play arcade, or skate while you are what?
What is clocked-in, including paid breaks.
Team members may not make personal purchases while on the clock, nor ring up their own transactions. What 4 things does this include?
What is general admission ticket, merchandise, arcade, and concession purchases.
Team members will not accept gifts from guests such as what 4 things?
What is unredeemed arcade balances, gift cards, merchandise, cash (aside from tips)
Name what to do for the 16 and younger rule on Saturday nights.
What is bags searched, verbal agreement
What do we do with broken pizzas?
What is cook them for the cabinet.