Protocols
These mbrs do not require week 1 outreach.
Who are DNE and low interest?
These are some common GLP-1 medications.
What are Zepbound, Wegovy, Ozempic?
These are examples of how to use the Reminders feature. (List at least 2).
There are lots of examples :)
These are approved names for referring to OmadaSpark with members.
What is OmadaSpark?
(this is a bit of a trick question)
This Huckleberry coach loves running, lifting, heavy metal, Dungeons and Dragons, fantasy and science fiction, art, being outside, watching football. Also, "what's up with that?"
Who is Brian?
This is how you should "fix" forgetting to click the Review & Engage RT box.
What is follow-up with another meaningful message and attach the RT (even if it is unrelated).
This is a decision by a health insurer or plan that a health care service, treatment plan, prescription drug or durable medical equipment is medically necessary.
What is prior authorization?
This is the correct action to take if a member reports not taking their medication due to bp being in a normal range?
What is perform a handoff?
This is the action to take if you notice OmadaSpark gave incorrect guidance in a nutrition chat interaction.
What is open a bug report?
This Huckleberry's pet peeves are people who don’t have gym etiquette and being late.
Who is Brooke?
This is the correct action to take when a mbr requests a complementary CGM.
What is send to support?
These two types of weigh-ins "Count" for GLP-1 engagement requirements.
What are manual and automatic?
This search will surface members who haven't received a message from you this week.
What is "no_outreach:"?
This type of mbr interaction with OmadaSpark requires coach outreach.
What is motivational interview chat?
This Huckleberry coach is a board certified health and wellness coach who loves to be celebrated with words of affirmation.
Who is Jess?
This PHQ outreach must be completed in Week 1, and must be accompanied by a BH consult.
What is ECT Week 1 PHQ-4 9 or Above?
This is where to look for a member's RX benefit.
What is the Clinical Summary Card?
This is where to look to see if a mbr is in ECT.
What is the "treated for" section?
This is where to look for details about how AI categorizes foods in the tracker.
*Take a moment to pull it up if you need to!
What is the Care Team Guide to Food Tracker Categories?
This Huckleberry coach has run 14 half marathons and 2 full marathons!
Who is Janet?
This is the action to take if a mbr asks how often to check their blood glucose.
What is Send quick reply "How often should I check my BG"? Can also perform handoff.
These are resources for getting your GLP-1 questions answered
Lots of resources :)
This is the resource to look for details on nutrition recommendations.
What is the Clinical CPG?
This is the protocol for responding to an incorrectly triggered OmadaSpark guardrail.
What is close the consult & document the reasoning in a system note?
These Huckleberry coaches live in the southern United States.
Who are Melissa, Stephanie, Mary Gray, Brooke, Abby, and Joanna?