Patient Communication
A great acronym to help ensure that every patient encounter includes the essentials.
What is P.A.I.D.E.T. Pause and knock, Acknowledge, Introduce, Duration, Explain, Thank you
What does HCAHPS stand for?
What is "Hospital Consumer Assessment of Healthcare Providers and Systems"
Answering the call light within a minute, assist the patients with bathroom as soon as they need it, going in to the room to fix the IV pump "beeping" sound even though it's not your patient are all part of this measurement
What are the type of behaviors everyone engaged to improve the "responsiveness of staff".
This has been shown to be the top successful tactics to reduce noise and enhance patient perception of hospital quietness....
What is ask the patient if they want the door closed and keep it closed as often as possible.
Spending time to go over the discharge instruction with the patients, telling them when to follow up with the doctors, and explaining the signs and symptoms to watch for, are all part of this measurement
What are the type of activities to engage in to help improve the performance measures around "Discharge Information"
This set and timed activity helps ensure patients are looked after and their needs are anticipated and met. It also gives them more chances to ask questions and stay involved in their care.
What is meaningful hourly rounding (hourly rounding with purpose).
This organization established HCAHPS in 2002 with first public reporting in 2008.
What is Center for Medicare & Medicaid.
This essential timed activity allows staff to be proactive in caring for patients, anticipating their needs and keeping them safe...
What is Hourly Rounding with purpose (meaningful hourly rounding).
This is why everyone should keep a glove in their pocket
What is to be able to pick up any object/trash on the floor without getting contaminated
This tool helps to ensure the patients understand everything in their preferred language during their stay and to enhance communication between patient and healthcare providers
What is the language line/interpreter tablet.
BONUS question: for an additional 200 points, what color is the interpreter tablet and stand?
Knocking on a patient's door before entering, asking patients what they like to be called (their preferred name), and including them in conversations is all part of this performance measurement.
What are the type of behaviors to engage in to help improve the performance measures around "Nurses treat with Courtesy and Respect."
This is the score that your hospital wants to meet for the HCAHPS all domains.
What is above the national mean.
Pain, Positioning (turning, other), Personal Touch, Personal care (offer toileting), Placement, Prevention
What are the 6 P's that should be consistently addressed during hourly rounds?
This is who should answer the call bells
What is whoever is walking past the door
Upon discharge, the staff will offer this piece of equipment to take the patient to the exit.
What is a wheelchair
This behavior of making eye contact, sitting in the patient's room, asking clarifying questions, giving your full attention to the patient when they are speaking is part of this measurement
What are the type of behaviors nurses can exhibit to signal the patient that they are "listening carefully to them".
Only these responses count for the HCAHPS survey
What are "ALWAYS", "STRONGLY AGREE", and "9 or 10"
This is the term used to describe when the process that creates the expectation that everyone responds to patient call lights, regardless of whether it is their patient or not........
What is the "NO PASS ZONE"
These two environmental attributes have psychological effects on patients....
What are cleanliness and quietness.
These are the responses only seen in care transition domains of the HCAHPS survey
What are " Strongly agree", "Agree", "Disagree", "Strongly Disagree"
An activity where nurses use their communication skills to ensure the patient, and the ongoing or offgoing nurse and the family are all in the loop on the patients care, needs and goals.
What is Bedside Shift Report.
This is the culture of service you will find at this hospital.
What is patient FIRST/CENTERED (family, innovation, respect, safety, teamwork).
These are the individuals responsible for hourly rounding.
What is EVERYONE
These are a few environment changes that can make a patient feel better / more calm
What are dim the lights, adjust the room temperate, open/close the shades.
This is the number our staff strive to get in every category of the HCAHPS survey
What is a 10