HCAHPS Overview
The acronym used to acknowledge and introduce yourself, explain the duration you will be caring for them, explain your role, and thank.
What is AIDET?
Place where information is written in patient rooms about plan of care, team member names, patient goals for the day, MD, I/O, etc.
What is the White Board?
This teaching method assesses a patient's health literacy and ensures the patient understands the education.
What is Teach Back Method?
These are the staff members who can pick up dropped items, notify housekeeping of spills, throw away used cups and food items, and ensure all objects are on one side of the hall.
Who is Everyone or ALL staff?
This is the best pain scale to use to assess an adult patient's pain level?
What is the 0-10 pain scale? (will except DVPRS or functional pain scale)
The best way to adequately provide effective communications for non-hearing and non-English speaking patients and/or companions?
What is the use of onsite translators (interpreters) or the translator phone.
This activity helps ensure patients are checked on often and their needs are anticipated and met.
What is hourly rounding or purposeful hourly rounding?
This is the key term nurses should use when describing adverse reactions from medications.
What are side effects?
This physical action has been shown to naturally get staff to talk more softly.
What is dimming the lights?
Examples include repositioning, distraction, music, dimming the lights, relaxation channel.
What are nonpharmacological pain interventions?
The department contacted if you need an interpreter for a non-English speaking or non-hearing patient and/or family members.
What is patient relations?
An activity where on-coming and off-going staff ensure that the patient and their family are all in the loop on the patient's care, needs, and goal. This occurs during handoff and it involves the patient.
What is bedside shift report?
This is the place in Epic where the nurse documents that new medication teaching has been completed.
What is the 'Education' tab?
(can get to this through the link on the MAR)
These are the 3 questions for Restfulness of the Hospital Environment.
(name only 1 of 3)
What is how often is the area around your room quiet OR how often were you able to get the rest you needed OR did staff help you rest?
This is checking back with the patient within 60 minutes after PRN pain medication was administered for pain.
What is reassessment of pain?
A thought-out, planned process of returning dissatisfied customers to a state of satisfaction; the actions a provider takes in response to service failure.
What is service recovery?
Not passing up a visitor in the hallway who needs help, Not passing up a call light when it is going off and Responding quickly to a patient/visitor’s request for assistance versus passing off to someone else.
What is No Pass Zone?
These are the 2 questions for Communication About Medication that patients are asked during the HCAHPS survey.
(name 1 of 2)
What is before giving you a new medication how often did staff tell you what it was for OR before giving a new medication how often did staff describe possible side effect in a way you can understand?
The email or number you can call for a spill.
What is I-Care Line or 497-2606?
The pain scale used to assess pain in a person who is sleeping.
What is FLACC?
(or ANVPS)
This is the sum of all interactions, shaped by an organization's culture, that influence patient perceptions across the continuum of care.
What is the Patient Experience?
These are the 2 questions for Responsiveness that patients are asked during the HCAHPS survey.
What are how often did you get help as soon as you needed AND how often did you get help to the bathroom?
The 4 choices a patient has to choose from in the HCAHPS survey in the Medication Communication category.
What are Always, Usually, Sometimes, or Never?
This is the question patients are asked on the HCAHPS survey concerning the Cleanliness of Hospital Environment.
What is how often were your room/bathroom cleaned?
Pain management can affect overall patient satisfaction measured by HCAHPS. The acronym HCAHPS stands for this.
What is Hospital Consumer Assessment of Healthcare Providers & Systems?