Check Processing Procedures & Endorsements
I should do this when a government check is being presented and the address on the check does not match the address on the DL.
What is reach out to Kerri Faith or Stephanie for approval.
This should be confirmed when a customer deposits over $10,000 in cash.
The customer's relationship page and personal information.
Before making any decisions on a transaction you should do this.
What is- Research the customers full relationship?
You should do this when a customer's activity appears suspicious.
What is- Log a ticket in the use caution app.?
This should be completed with your entire branch as soon as possible after the Head Teller Meeting
What is have a meeting with my tellers, CRR, and Branch Manager to go over all topics discussed.
A teller's limit for cashing checks for a non customer? This answer has 2 parts.
What is $500?
What is calling our customer to verify if check is over $1000?
An OFAC hit is received on a teller's search during the cashing of check for a non customer. This is what you should do.
What is- Identify that it is a true hit.
You should do this when a customer calls and asked to be unlocked from zelle.
Explain to the customer that they must come into a branch.
1st question that you should ask the customer when reviewing over a check presented that appears to look odd.
What is - Why are you receiving this check?
This is something that each teller is assigned by you, and should be working on monthly.
What is- Audit Tasks.
The first step a Head Teller should take when approving a check being presented by a fellow teller for deposit.
What is - Ask the teller if they have pulled up the information in navigator and director?
The CTR information should NOT be completed by this person
What is- The person transacting.
Something that must be completed at the time of customer contact regardless if in phone or person.
What is- Complete a stop pay form
A customer deposits a large sum of cash on more than one occasion. His occupation says he is a parts salesman for Advance Auto. Your next step should be this.
What is - Complete A suspicious activity referral immediately.
You should be reviewing over this multiple times a day when your branch has a new teller.
What is approving and looking through work prior to it being batched.
A Non-Customer wants to exhange a Peoples Bank check for a cashier's check. You should do this.
What is- call the maker to verify
A teller sends you an MIL for verification. When should you complete this process?
What is - during the transaction.
A customer you are familiar with and has over $200,000 available in checking, presents a check for cashing made payable to their spouse for $50. The spouse is not on the account, but has endorsed the check correctly. You should explain what to the customer?
Typically we require the payee to be present, but bc of your relationship with us we are going to make an exception today.
An elderly customer is inquiring about a wire and wants to do a cash withdrawal. While retrieving the customer's signature to verify, you should also play close attention to this.
What is- previous transactions and history?
Name 3 things that should be done by you prior to going on vacation in efforts to help your branch run smoothly when you are gone.
What is
1. Have all cash drawers and cashier's check audits completed if possible.
2. Plan ahead for shipments and communicate that to team
3.Order all supplies ahead of time so they don't run out
You are presented with a check made payable to the Estate of John Doe. The endorsement should read this way.
What is - Estate of John Doe
Jane Smith PR
A customer wants to purchase a cashier's check on behalf of someone else. Your response should be this.
What is- Unfortunately, the remitter must have an active account, present, and must be the purchaser.
A customer you are NOT familiar with comes in to deposit a large cashier's check in the amount of $20,000. After researching you realize the customer has been with us 40 years and has an account in good standing, but not quite enough to cover the check. Your next step should be this.
What is- Call the bank who issued the cashier's check and verify funds.
An elderly customer inquires about wire fees and wants to complete a large cash withdrawal. While retrieving the customer's signature to verify, you should pay close attention to this.
What is- Other recent withdrawals, wires, or deposits.
This is the # 1 thing you can do to be an impactful leader to your tellers.
What is- Lead by example?