Workplace Culture & Norms
These are the shared values, behaviors, and expectations of a workplace.
What is workplace culture?
Your name, interests, culture, and personality are all parts of this.
What is identity?
Wearing clothing that follows your employer’s expectations is known as following this.
What is the dress code?
Working together with coworkers to reach a shared goal is called this.
What is teamwork?
Speaking to someone face-to-face is an example of this type of communication.
What is verbal communication?
Arriving when your shift is scheduled to begin is an example of this workplace expectation.
What is being on time / punctuality?
People at work may have different cultures, abilities, ages, and backgrounds. This is called this.
What is diversity?
Saying “Good morning,” using respectful language, and speaking appropriately are examples of this.
What is professional communication?
Paying attention without interrupting while a coworker speaks demonstrates this skill.
What is active listening?
Facial expressions, gestures, posture, and eye contact are examples of this.
What is nonverbal communication?
True or False: It is okay to yell at a coworker when you are upset.
What is False?
A coworker celebrates a holiday that you do not celebrate. You should still treat them with this.
What is respect?
Your supervisor gives you a task, but you are confused. This is the best thing to do.
What is ask for help or clarification?
A coworker helps you complete a difficult task. Saying this can help maintain a positive professional relationship.
What is “thank you”?
Email, text messages, reports, and workplace chat messages are examples of this type of communication.
What is written communication?
True or False: Following the dress code, communicating respectfully, and completing assigned tasks are examples of workplace norms.
What is true.
Some coworkers may need extra help or changes to do their job. These changes are called this.
What are accommodations?
True or False: Taking a shower and wearing clean clothes can help you look ready for work.
What is True?
Keeping personal information that a coworker privately shared with you to yourself demonstrates this.
What is respecting privacy / confidentiality?
This communication style involves expressing your needs clearly and respectfully while also respecting others.
What is assertive communication?
True or False: Different workplaces can have different rules.
What is True?
Including a coworker in a group activity instead of leaving them out is an example of this.
What is inclusion?
You are going to be late for work. This is the person you should contact.
Who is your supervisor / manager?
You are friendly with a coworker but avoid asking extremely personal questions or contacting them repeatedly after work. You are maintaining these.
What are professional boundaries?
Repeating instructions in your own words to confirm that you understood them demonstrates this communication skill.
What is active listening / paraphrasing?