OPPs Creation
Test Opportunities are color is ____ in DM.
RED
In DM, what should be uploaded with EVERY patient in the files tab.....
ID and Insurance (use scanner, we should not be making copies)
Patient Intake
ATRT stands for what?
All the Right Things
What promotions are we currently running with marketing?
Gift of Hearing 10%, 15%, 20% for December; 20% off all in stock aids and accessories till December 5th
Morning is reserved for only ____ appointments.
TEST
Test Opportunities should be scheduled within ____ days.
7 business
This button in POS should never be used?
OTC button
Appointments should not be scheduled past _____ days.
30
What pilots are we in?
HearingLife Value Plan; Service Plan
Offer to collect the hearing aid and call them when ready or instruct them to comeback during walk in hours.
Types of Clinic Made Opps
OOW, No Show/Cancel, CFBH, TNT
Where can I go to find out what marketing is getting sent out or promotions happening?
Decibel or Playbook
A megaphone on the calendar means what? What action should we take when we see it?
Patient Support Center Scheduled the appointment; patient called in off marketing or PSC agent called out.
Warm Call
Care Credit Applications should be done through ____ so we can instantly charge their account.
Care Credit Direct; Tablet; QR code
A fitting appointment should be scheduled...
At time of sale prior to patient leaving.
What are the 3 phrases we should use when asking for a familiar voice?
1. I would like you to know that (HCP name) requires that you bring someone with you to the appointment. Who will be joining you for the appointment.
2. As part of the evaluation, (HCP name) will not only be assessing how well you hear, but also how you understand speech. For this part of the evaluation, we will involve the person whose voice you are most familiar with. Whose voice are you most familiar with?
3. (Patient name), during the evaluation, (HCP name) will be providing you with a great deal of information. Our Patients have commented about how helpful it is to have someone with them. Is there someone else whose voice you are most familiar with?
An additional packet needs to be scanned in in addition to purchase documentation when what type(s) or sales happen?
Insurance and Managed Care
Morning huddles should cover the following.....
previous day, todays detail schedule, next 3-5 days, pending at minimum
Additional call lists can be found on _______.
Teams
Complete the sentence....
"Morning is for TEST opportunities ONLY; afternoon is _______"
Flexible with atleast 1 TEST appointment schedule.
On average how many dials do you need to make to create 3 opps a day?
75
Learning plans are found in ______. Please define their purpose.
Decibel. Used to provide updates on systems, marketing, and training/development opportunities for best clinic practices within HearingLife.
Outline the Care After YES patient journey.
3 day call, 1 week follow up, 21 day call, 18 month review/12&24 month review, 33-36 month test; in between walk-in hours for service; service appointment if necessary
Telehealth can be used to...
Who is our districts main Telehealth provider?
Fit hearing aids in the comfort of the patients own home, adjustments, used in office (virtual provider) if needed for audiologist only programs or is HCP calls off (if proper equipment is in office)
Christine Boyer; your own provider can practice telehealth too!
Confirmation Calls are done at 24 and 48 hours. It is confirmed in the system when....
We get a live voice confirmation; otherwise it stays as attempted.