Client Feedback
Which of the 5 senses do our clients most frequently praise after their cleaning service?
When completing a walkthrough after a cleaning service, what problem is most commonly found?
What is hair
Yes
You've just completed your first solo cleaning. Within how much time should you send the follow up text?
What is one hour
Out of our 5 company values- which one do clients most frequently praise us for
What is Communication
What is Lime Away (let sit for a few mins to soften)
These four areas receive extra attention as part of our deep cleaning items.
What are baseboards, light fixtures, walls & doors, and blinds
You received a negative text from a client and you don't know how to respond. What should you do?
What is contact the owner
I have a client that texts me regularly after business hours. What should I do?
Respond: "Thanks for contacting me, I'd love to help. I will get back to you during business hours at date/time. Thanks"
What product can be used to clean grout in a bathroom?
What is bar keepers friend & a grout brush
How often are picture frames included?
What is at every cleaning service
After how many visits should you follow up with a new client?
What is the first 3 visits
I have a client that I never get feedback from. What should I do?
Follow up in person and/or list it on my weekly report
What 2 products are great at removing hard water stains from shower glass?
What's included in a laundry room?
Wiping down outside the machines, garbage, sink, floors
There is an item at a client house that you couldn't get clean. What should you do?
Communicate it to the client.
Which cleaning item is the most frequently mentioned as an "area of improvement"?
What is dusting or floors
How would you remove this heavy lime build up? Hint: you need at least 2 tools/products (see picture)
What is Lime Away and a razor?
What is included when cleaning a staircase?
Floors, railing, banister, side walls
You have a question for the owner about a client home that is scheduled for 5 days from now. Today is a Sunday. What should you do?
Wait till your 1:1 or minimally till Monday during business hours