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Some of us need this strong drink to recharge.
What is Coffee?
When you open this, it lets fresh air into home without opening a door.
What is a Window?
This is the time of day we can make outside calls.
What is between 8am and 9pm?
Your first response to a customer question or statement?
What is acknowledge it?
This term refers to the exchange of information between individuals through speaking, writing, or other mediums.
What is Communication?
Creating a positive and enjoyable atmosphere at work helps to reduce this
What is stress?
This composite material combines the strength and stability of wood with the low-maintenance features of vinyl.
What is Fibrex?
When dealing with a difficult call, this is the most important thing to maintain from beginning to end.
What is remain calm and/or professional?
This term refers to assistance or help provided before, during, or after a purchase.
What is Customer Service?
The ability to understand and share the feelings of another person.
What is empathy?
Name of RBA's most sought after award?
What is Green Diamond?
We can do double wide mobile homes as long as they meet these qualifications.
What is 2015 or newer, and on a permanent foundation? (no wheels or tongue)
This should never be taken personally when assisting an upset customer.
What is the customer's attitude, frustration or anger?
This is the amount our franchise of RBA will spend in marketing this year.
What is $25 million
This skill involves listening carefully and responding thoughtfully.
What is Active Listening?
The feelings of enthusiasm and excitement as a result of fun at work often gives a boost of what.
What is employee "morale"?
Name 4 of 5 the common types of windows
What are Double Hung, Casement, Bay/Bow, Picture, Sliding?
If you don't know the answer, you should never do this.
What is guess or provide incorrect information?
Delivering consistent, high quality interactions with customers is often referred to as this.
What is Signature Service?
From the video, this is the difference between service and hospitality.
What is How you make someone feel?
The shared values, beliefs, and behaviors that shape how employees interact define this.
What is workplace "culture"?
From the video, for most of American history we were a manufacturing economy, now we are this.
What is a service economy.
This phrase, from the video, refers to going above normal expectations to satisfy a customer.
What is Unreasonable Hospitality?
These are the (4) Signature Service Pillars
Trust, Respect, Cared For, Delighted
This category's title - "Can You Hear Me Now?" - became a catchy advertising slogan for this wireless company with the intent of checking whether communication is getting through.
What is Verizon Wireless?