PO
What does ASN represent?
Vendor tracking number
What must be requested for misroutes?
Pictures of labels
What is required on all damage tickets?
Pictures
If last scan shows ICONVEY, what might the issue be?
Pick No Sort
Who handles ML and UL Wrong Product/Wrong QTY issues?
Myriah
What document shows who signed for delivery?
POD (Proof of Delivery)
If item goes to hospital lane, what caused it?
Sortation error
What must you ask about packaging?
Condition and how it arrived
What must you check before action
No cycle counts & tote no longer exists
Who handles B3 issues like AR, AT, OS?
Randy
If PO has not scanned into HUB, what must you request FIRST?
BOL (Bill of Lading)
What scans indicate misroute?
PS2_1 or PS2_2
What must be determined first?
Responsible party
What screen is used to fix it?
Oper 1 (21-5)
Who handles PTL (tote/orbis) issues?
Sarah
What screen is checked for missing/non-conforming product?
NON-CON screen (Oper 18-12-1
What root cause is used?
Amanda – WRONG MOVE
Max discount allowed?
30%
What action is performed on the LPN
Unpick (U)
Who handles missing product for branch transfers?
Terri
If PO is missing and confirmed lost, what do you tell branch?
Reorder + expense as lost PO
What does branch do with correct part?
Cycle in + branch transfer + expense missing
Correct expense steps?
Inventory adj → scrap → damaged
What is the final branch communication?
LPN killed, reorder if needed
A Wrong Product ticket comes in for UL inventory and involves tote/orbis — who owns it AND what’s your next step?