Accounts
Software that manages accounts
What is Rapid ID
Easiest way to find an IP address
What is Googling "what is my IP address"
Always get this from Faculty/staff when troubleshooting their machines.
What is a computer barcode
Faculty/staff can install adobe application through
What is Adobe Creative Cloud
Students print using...
What is Webprint
How often do retirees have to renew their accounts?
What is "every year"
Users can get a more secure and faster connection using...
What is an ethernet cord
Source of information when troubleshooting
What is Confluence or Hamilton College KB
Software whose password isn't the same as the rest of the systems
What is office 365 applications
Location and name of the student color printer
What is 1st floor of Burke Library and Burke-1stfloor-C
Systems Alums have access to
What is the alumni directory
Network drive name for faculty/staff and students
What is ESS and SSS
Department you assign tasks and not tickets
What is Network Services
This is needed before we make any changes to a user's DUO account.
What is Proof of identification: a selfie while holding Hillcard.
No one can print to a printer if it is not....
What is "connected to the network"
Entitlements given to contributing retirees vs. regular retirees
what are AD accounts and email vs. just email
Users must connect to ... off campus to access the Hamilton network
What is VPN
How often and how many times do you follow up with a user
What is "Every 3 days you follow up with the user and after the 3rd consecutive email with no response you close the ticket"
Software that protects barcoded machines from viruses and malware
What is Sophos
System we use to oversee student printers
*Extra 300 points if you can show us how to use it and what information you can gather*
What is HP web JetAdmin
Step-by-step process if a user has forgotten their password and have already claimed their password
What is
Enter username and click Go.
A text message or email will be sent to the mobile number/ or email recorded in the user’s Rapid ID profile. Enter the code from the text message/email in the field, and click Go.
Questions to ask when you encounter a network issue
What is: Issue at hand, location, start of occurrence, device (make and model), Mac address, IP address, speed test results, consistency, etc.
Questions to always ask when troubleshooting
What is
Contact information (name, username, or email)
The issue at hand (device, location, error messages, etc.)
Troubleshooting that has been done
Software that syncs computer passwords with Hamilton password on Mac machines
What is Nomad
how to remove a jam
What is pull out the trays or cover and locate the jam