Motivators and basic hygiene factors
What are basic hygiene factors?
Basic hygiene factors are elements that cause dissatisfaction if missing.
Who developed the two-factor theory?
Fredrick Herzberg
What are the two factors in Herzberg’s two-factory theory?
Hygiene and motivational factors
A company buys brand new, comfortable office chairs and faster computers for staff, is this a hygiene factor or motivator?
Hygiene Factor
Give one example of a hygiene factor you might experience in your everyday life.
Answers may include: good teachers, clean workspace, supportive friends etc.
What are motivational factors?
Elements that drive job satisfaction, personal growth, and high
What profession did Frederick Herzberg have?
Clinical psychologist and management professor
What do hygiene factors help prevent?
Job and customer dissatisfaction
A manager publicly praises an employee during a team meeting for hitting their goals. What specific motivator is this manager using?
Recognition
Give one example of a motivation factor you might experience in school.
Answers may include: Good marks, High performance etc.
Provide some examples of basic hygiene factors
Salary, job security, and working conditions
How many accountants and engineers participated in Herzberg's study?
203
What do motivation factors help create?
Job and customer satisfaction and motivation
An employee gets promoted to a senior role with a brand-new title and more advanced responsibilities. What specific motivator does this represent?
Promotion
You get recognition for doing well on an assignment. Which factor is this?
Motivational factor
Provide some examples of motivational factors
Recognition, and achievement
What technique did Herzberg use to conduct his study?
Critical Incident Technique
According to Herzberg, is the opposite of job satisfaction job dissatisfaction?
No, the opposite of satisfaction is no satisfaction
A company gives everyone a 5% pay raise, but employee energy and excitement wear off after just a few weeks. Why does this happen according to Herzeberg?
Because salary is a hygiene factor; it prevents dissatisfaction but doesn’t create long-term motivation
You enjoy an activity, but the environment is uncomfortable. Which factor could be causing dissatisfaction?
Hygiene factor
How can employers use Herzeberg’s two factor theory to motivate their employees?
Employers can use the two factor theory to motivate their employees by removing job dissatisfaction and promoting engagement.
Why did Herzberg conduct his study?
To study people's attitudes toward work and find a solution to employee turnover and low productivity.
What was Herzberg’s main discovery about satisfaction and dissatisfaction?
different factors cause satisfaction and dissatisfaction
Sarah loves her daily tasks and feels highly motivated by her projects, but she absolutely hates her bosses micromanagement style. Is Sarah suffering from a lack of motivators or a lack of hygiene factors?
A lack of hygiene factors
Explain a personal experience where something prevented dissatisfaction but did not actually motivate you.
Answers may vary