FINANCIAL SERVICES
A member calls asking about a $7 ARDA charge on their statement. how would you explain this charge?
ARDA is a voluntary contribution that supports a organization that advocates for timeshare owners. members can choose to opt out and have the fee waived.
Inventory Strings help identify this about a member:
What is what the member owns?
WHAT TAB TO YOU ENTER TO MAKE A PAYMENT ON THE WEBSITE
OWNERSHIP/FINANCAIL SERVICES
This organization advocates for owners at the local, state, and national levels.
What is ARDA
I am a contract code, CXL-KIK?
What is Kick (Canceled on the date it was written, before the contract verification process occurred.
A member incurs a late fee after a family loss. How many years back should you check for a previous late
3 years
These three letters in an inventory string mean the member owns on Even Years.
What is E?
If a Member/Owner is requesting further information regarding the budgets or HOA associated with their association, you may instruct them to log into their account at
I am a fee that owners are required to pay, usually on an annual basis.
What is Maintenance fees ?
A member is purchasing points and joining the club for the first time
What is NEW?
Where can I find the breakdown of due dates, club dues and billing currency
Financials – in Club Dues
This letter in an inventory string means the member owns on Odd Years
What is O?
Members receive a ________ that provides an overview of fees owed what am i
BILLING PACKET
What is the base standard assessment for a California collection?
What is $0
A member already owns points and decided to purchase more points.
what is REL (ADD ON)
Customer calls in, I have a outstanding balance & i cant afford to pay it at this time. Can I do a partial payment? I don't want to have any late fees. How can you assist?
transfer
This letter in an inventory string means the member owns every year (both years)
What is B?
MAKE FULL ONE LUMP SUM PAYMENT TO MAINTENECE FEES AND THE CLUB DUES NO LATER THAN?
JANUARY 15
How are Maintenance fees calculated?
What is Base standard assessment, Point standard assessment, and maintenance fees total.
This code describes a trial membership worth 20,000points that lets customers try the product before joining.
What is SAM?
Once a member is enrolled in MMP, are they required to re-enroll each year ?
YES AS LONG AS ACCT IS IN GOOD STANDING
This type of inventory string allows an owner to divide their week into separate nights
What is a Deeded Points (UDI) String?
I CAN BE PAID FROM YOUR BANK ACCT OR CHARGED TO YOUR CREDIT CARD WHAT AM I ?
MMP SUREPAY
This is the base fee for a deeded overlay.
What is $357
this inventory code can be a upgrade
IOW-UPG