HRO Facts
Organizations that operate in complex, high-hazard domains for extended periods without serious accidents or catastrophic failures.
What is a High Reliability Organization (HRO)?
This principle is about finding the person who knows the most, not about who has the highest rank.
What is Deference to Expertise?
How many Diagnostic Errors occur in the ED each year?
7.4 Million!
Preoccupation with Failure; Reluctance to Simplify; Sensitivity to Operations; Deference to Expertise; and Commitment to Resilience.
What are the 5 Principles of a High Reliability Organization (HRO)?
This principle is about getting a good understanding of a current situation involves frontline team members, they are closer to the work.
What is Sensitivity to Operations?
How many Diagnostic Errors for Hospital Inpatients each year?
250,000 !
How do we become a High Reliability Organization?
You and Me together! Building a strong Culture of Safety.
This principle works to avoid going with the simplest answer for process failure. Challenging long-held beliefs.
What is Reluctance to Simplify?
How many Deaths due to Medical Errors each Year?
440,000 !
How long does it take to become a High Reliability Organization?
High reliability doesn’t happen overnight. It’s a journey!
This principle encourages us to adapt, respond and recover from any situation.
What is Commitment to Resilience?
Commit to ______ harm.
What is zero?
Who is AtlantiCare's Patient Safety Manager?
Dianna Matos
This principle states that everyone should always be actively anticipating what could go wrong or not as intended.
What is Preoccupation with Failure?
Who is responsible for Patient Safety?
All of us!