For Fun
This is your direct TM
Anida
This is the device that recordings are placed on pause
What is the Cisco IP Phone
This is considered Non-PHI
Service disputes, The patient listed on the statement lives at the address, caller responds to a text or call saying theye not the patient, If statement was not opened
Where you find the PHI information on the KB
Where is Regulations and Compliance
This is who you email for the Xifin Management Team on Path
Who is Bdalton and aaroyo ( Brittany and Alexa)
cc- Pathagents
This is the next holiday coming up that I am scheduled to work
What is Labor Day
This is what you do if Pause has failed or an error occurs on devices
Report to supervisor immediately
Add EP interforce Hold
Otherwise we always add the EP Interforce Hold
This ensures the privacy of identifiable health information
What is HIPAA
This is who you email for Xifin Management on Mclaren
Who is dthomas and rindiongco (Demetria and Roxy)
cc-xifinagents
There are this many days until the end of the year
119 days left!
This is the term that protects the card holder.
PCI- Protects Cardholder Data
This is the information we must ask for when there is a PHI Breach
PHI Breach Questionnaire
This is any data that can identify a patient and thier health status
What is PHI
This is who you email for Xifin Management on Summit
Who is jmercado, violet.spaseski , rasmi.sarna (Julissa, Vileta, and Rashmi)
cc- xifinagents
This team member just celebrated a birthday
Who is Fani
This is required on all calls
What is Professionalism, Empathy, Kindness, asking for secondary insurance, Leaving notes, Addressing patient concerns
True or False- There is required scripting for PHI Breaches
What is True
We complete the PHI template when this happens
What is when someone receives a letter or document with information that is not thiers.
True or False- Internal Management should be included on all emails.
What is True
This is where you post account questions, get updates and celebrate team wins!
What is Champions in Action team chat
When a supervisor is not available to take a call this is what needs to be done
Add patient to supervisor call back tracker
Inform Supervisor that a patient was added to the tracker
Send FYI via email to Supervisor
This must be done on the account for PHI
Add EP Interforce Hold and type PHI
We have to do this after collecting PHI information
What is email your direct supervisor and OM with High importance
This is who is included for Internal Management
Who is Tiffany
OM- Natasha
TM- Anida
TM-Kristine
TM-Michele
TM-Ashley
xifinvalormanagers or pathgroupmanagers