RANGE BASICS
FREESTANDING / SLIDE IN
ELECTRIC / INDUCTION / GAS
SINGLE OVEN / DOUBLE OVEN / COMBI - OVEN
WHAT ARE THE DIFFERENT STYLES OF RANGES, BUILT-IN COOKTOPS, AND BUILT-IN OVENS?
WHAT ARE DAILY RESOURCES TO USE?
SMS TOOL
UPLOAD TO SAMSUNG ACCT
FAX
WHAT IS THE FASTEST TO SLOWEST OPTION FOR OBTAINING AN BOS?
WHAT IS AUTO CONVERSION?
THE INSIDE OF THE OVEN IS HEATED TO EXTREMELY HIGH TEMPERATURES.
STEAM IS USED TO CLEAN THE OVEN. CX HAS TO POUR 10 OZ OF WATER ONTO THE BOTTOM OF THEIR EMPTY OVEN. EXCESS WATER HAS TO BE CLEANED UP WHEN CYCLE IS COMPLETE.
HOT WATER IS USED FROM THE WATER RESERVOIR TO REMOVE LEFTOVER GREASE AND RESIDUE. WIPED AWAY WITH A DAMP CLOTH. WALL OVEN ONLY.
WHAT IS THE DIFFERENCE BETWEEN SELF CLEAN, STEAM CLEAN, AND HYBRID CLEAN?
SAMSUNG RANGES ARE SETUP FOR NATURAL GAS.
WHAT TYPE OF GAS CAN THE CX USE TO POWER THEIR RANGE?
SOMEONE WHO STRIVES TO PROVIDE THE CX WITH THE BEST POSSIBLE EXPERIENCE AND RESOLUTION
WHAT IS A SAMSUNG PRO?
GAS
ELECTRIC
INDUCTION
DUEL FUEL
WHAT ARE THE DIFFERENT COOKING TYPES OF RANGES?
TOGGLE FROM T/A TO G/A
WHAT IS HOW TO CREATE A GENERAL ADVISE TRANSACTION?
STORE LOCATION / LOGO
DATE OF PURCHASE
PRODUCT DESCRIPTION
UNIT PRICE
TOTAL AMOUNT PAID
PAYMENT METHOD
WHAT IS A VALID BOS?
IF THE CX'S FOOD IS CONSTANTLY UNDER / OVER COOKING, THEIR OVEN CAN BE ADJUSTED + OR - 35 DEGRESS FAHRENHEIT.
WHAT IS CALIBRATION?
AFTER 12 HOURS, THE OVEN INDICATES THIS IS NEED.
AFTER 14 HOURS, THE OVEN DISABLES THE STEAM OPTION UNTIL THIS IS PERFORMED.
GAS - 120V
ELECTRIC - 240V
INDUCTION - 240V
DUAL FUEL - 240V
WHAT ARE THE POWER REQUIREMENTS OF EACH TYPE OF RANGE?
FRIENDLY
SELF DEVELOPING
BRAND AMBASSADOR
PROBLEM SOLVING
COMMUNICATION SKILLS
LEADERSHIP
WHAT ARE CHARACTERISTICS OF SAMSUNG PROS?
A MICROWAVE BUILT ON TOP AN OVEN
WHAT IS A COMBI - OVEN?
MODEL CODE
INQUIRY CODES / SYMPTOMS CODES
MOBILE / EMAIL EXCEPTION REASONS
STATUS CODES
CUSTOMER COMMENT
WHAT ARE THE FIELDS USED TO CREATE THE TRANSACTIONS?
SAMSUNG PRODUCT IS ALLEGED TO HAVE CAUSED OR MAY CAUSE PROPERTY DAMAGE OR PERSONAL INJURY
WHAT IS PRODUCT LIABILITY?
ELECTRIC - CHECK THE CIRCUIT BREAKER
GAS - PRESSURE IS TOO HIGH
WHAT CAN CAUSE HEATING ISSUES ON A RANGE?
CLEAN SPILLS IMMEDIATELY WITH A CLEAN, DRY TOWEL
DO NOT USE ABRASIVE CLEANING POWDERS OR SCOURING PADS
DO NOT USE CHLORINE BLEACH, AMMONIA, OR OTHER CLEANERS
USE CLEANER MADE SPECIALLY FOR COOKTOPS, SUCH AS CERAMA BRYTE
FOR HEAVY BURNED ON RESIDUE, USE A SCRAPPER
ALLOW COOKTOP TO COOL BEFORE CLEANING SUGAR SPILLS OR MELTED PLASTIC
WHAT ARE THE NECESSARY MAINTENANCE STEPS FOR CLEANING A RANGE?
PLACE A LEVEL DIAGONALLY ON THE COUNTERTOP OR OVEN RACK AND CHECK EACH DIRECTION
ADJUST THE LEGS WITH A WRENCH
TURN COUNTERCLOCKWISE TO LOWER / CLOCKWISE TO RAISE
WHAT IS HOW TO LEVEL THE RANGE?
FAST
RELIABLE
INFORMATIVE
EASY
NO JUDGEMENT
DEDICATED
WHAT DESCRIBES THE SAMSUNG CUSTOMER CARE EXPERIENCE
WARM AIR IS CIRCULATED BY A FAN
CONVECTION WITH A HEATER BUILT INTO A FAN
WHAT IS CONVECTION VS TRUE CONVECTION?
CLOSED WITH CONSULTATION
TRANSFER TO OTHER RESPONSIBLE PARTIES
UNINTENDED DISCONNECT
TRANSFER TO SERVICE REQUEST
WHAT ARE STATUS CODES CODES?
ALL NEW AND USED GOODS PURCHASED FOR FAMILY, HOUSEHOLD, OR PERSONAL USE ARE WARRANTED BY LAW TO BE FIT FOR THE ORDINARY PURPOSE FOR WHICH SUCH GOODS ARE USED
WHAT IS MAINE'S IMPLIED WARRANTY LAW
UNEVEN FLAMES
POOR IGNITION
BURSTS OF FLAME
WHAT CAN CAUSE FLAME ISSUES ON A GAS RANGE?
TO PREVENT FROM HAPPENING, CXS SHOULD OCCASIONALLY USE THE STEAM CLEAN CYCLE.
WHAT IS GLASS DOOR RESIDUE?
PROVIDED WITH A TEMPLATE
ATTACHED TO THE FLOOR
RANGE LEG IS SLID IN TO PREVENT THE RANGE FROM BEING ABLE TO TIP
WHAT ARE ANTI-TIP BRACKETS?
#OWNTHEUNKNOWN
#DOWHATYOUCANT
#HERETOHELP
WHAT ARE SAMSUNG MOTTO'S?
NO HEAT SOURCE / SIMPLY FOR STORING COOKWARE
HANDLES / SETTINGS SUCH AS HIGH, MEDIUM, AND LOW FOR KEEPING HOT FOOD WARM
WHAT IS THE DIFFERENCE BETWEEN A STORAGE DRAWER AND WARMING DRAWER?
INQUIRY
RESOURCES USED
STEPS TAKEN
OUTCOME
WHAT ARE THE FIELDS USED IN THE CUSTOMER COMMENT SECTION?
DATE OF MANUFACTURE + 2 MONTHS + THE APPROPRIATE WARRANTY TERM
WHAT IS DOM++
FLEX DIVIDER AND TEMPERATURE PROBE STILL INSERTED
OVEN DOOR IS OPEN
WARMING DRAWER IS ON
OVEN LIGHT IS ON
OVEN IS TOO HOT
POTS / PAN INSIDE
SHOULD BE CLEANED AFTER EVERY 50 HOURS OF FAN USE
NEED TO REPLCE ONCE PER YEAR
WHAT ARE HOOD FILTERS?
VENT LEADS UP AND OUT THE ROOF
VENT TURNS 90 DEGRESS AND LEADS OUT THE SIDE OF THE HOUSE
HOUSE DOES NOT HAVE A VENT. FUMES AND VAPORS ARE RECYCLED THROUGH THE TOP GRILLE BY USING CHARCOAL FILTER AND DEFLECTOR
***MAKE SURE TO NAME EACH ALSO***
WHAT ARE THE DIFFERENT TYPES OF VENTING?
ROOF VENTING
WALL VENTING
RECIRCULATING
3 STARS IN THE MIDDLE OF THE LOGO, SURROUND BY WHEAT PLANS
3 STARS WITH SAMSUNG PLACED IN BLACK BESIDE IT
THE STAR DESIGN WAS USED AS A STANDALONE EMBLEM
SAMSUNG IN AN ECLIPSE AT AN ANGLE
ECLIPSE REMOVED - SAMUNG STOOD ALONE BY ITSELF
WHAT ARE THE EVOLUTION OF THE SAMUNG LOGO?
LEFT OF THE STORAGE / WARMING DRAWER
IN THE HOOD, BEHIND THE LEFT SIDE OF THE VENT
RIGHT SIDE OF THE COOKTOP
WHERE IS THE SERIAL NUMBER LOCATED ON THE RANGE, HOOD, AND COOKTOP?
CUSTOMER SMELLS GAS WHEN NOT LIGHTING THE COOKTOP
WHAT IS CALL THE GAS COMPANY / FIRE DEPARTMENT AND CREATE A 5K PRODUCT LIABILITY TICKET?
REACTIVE WARRANTY CONCESSION THAT CAN BE OFFERED TO CXS ON A ONE TIME ONLY BASIS
WHAT IS A SAW?
CLICKING
CRACKING
BUZZING
HIGH PITCHED HUMMING
WHISTING
LOW PITCHED HUMMING
FAN NOISES
WHAT ARE SOME OF THE NORMAL NOISES A RANGE WILL MAKE?
CLEAN SURFACE WITH A SOFT, DAMP CLOTH CLEAN
CLEAN BURNER HEAD / CAP IN WARM SOAPY WATER
WASH GRATES IN WARM SOAPY WATER WITH DEGREASER FOR 15 MINUTES
HOW TO CLEAN GAS COOKTOPS?
CONVERSION KIT COMES WITH RANGE
CONTACT INSTALLER
WHAT IS LIQUID PROPANE?
RANGES
HOODS / COOKTOPS
MICROWAVES
VACUUMS
AIR PURIFIERS
WHAT IS INCLUDED IN HOME APPLIANCE (HA) LINE OF BUSINESS?