WOW service
If the customer does not have a PC optimum card, what should you do?
Ask them if they would like one!
What is the minimum amount of time you should spend in the cooler at night?
At least an hour
What times of day do we pop popcorn?
10am, 12pm, 2pm, 4pm, 6pm
At what age do you require to ask for ID?
19 or looks under 25.
Who is the assistant manager?
Jenna
If a customer comes in the store and asks for his receipt from pump 3, what should you do?
Give him his reciept, apologize, and go change the paper as soon as possible!
How many garbages outside do we change EVERY night?
6!
Where is our backstock candy and chocolate located?
In the cabinet under the popcorn machine
If a pump errors out, what should you do?
Use intercom and communicate with customer.
Who has been at the site the longest?
Jenna
What do customers notice when they come to our site?
Multiple answers
When cleaning the carwash, what is required?
cleaner, scrubber, red hose and used on ALL surfaces?
What is required for you to check a customers lotto?
ID and signature
How often do dips need to be done?
Daily for water, weekly for comparison
Who has worked for the company the longest?
Leslie
What do you do when a customer comes in the store? and when they leave?
Greet them! Use manners and thank them for coming in!
What are three things that get missed when cleaning the washroom?
1. Toilet paper & Paper towel
2. Feminine product trash bag
3. Scrubbing the walls
What happens if a customer spills gas?
Halt the pumps, put spill absorbent down, notify management, assess the spill and look at the emergency spill procedure poster for further instruction.
How often should you be using your cellphone and sitting down.
Occasionally
Of your coworkers, who has children?
Ashley and Leslie
Sally comes in and buys a red gatorade and a hershey bar, what should you ask her?
PC optimum and active sell; 2/5$ gatorade, chips, gum. Be aware of our ongoing promos!
What is the ratio when putting water and windshield washer concentrate together? why?
2-1
Because the water will freeze if you put too much!
If a customer is smoking or vaping at the pump or by the propane tanks, what do you do?
Go on intercom and communicate with customer that that is not allowed
If you can’t work your shift, what do you do?
Get it covered and notify management.
Of the staff, who had a family member work in the company?
Brian