Site
How can a CM place a “Gift Order”?
No they cannot
How many days does an order take to process in our warehouse?
24 to 48 hours or 1 to 2 Business days
What carrier is HS?
HoverShip
What does CM stand for?
Customer
What is a Ticket # used for?
To keep track of calls, chats and emails.
What is the shipping cost for standard shipping?
What is the shipping for Alaska CM’s?
10-15 bdays.
What is the internal order used for and what is the external order number used for?
Internal - We use to process the order
External is the order # the CM's receive when the order is placed.
Credit or Debit Card
What is the requested used for?
It created a contact bucket for a CM.
What states does HoverShip deliver too?
CA, NV, AZ and TX
What is Tilly’s return time frame?
30 days from order date
Can a CM edit (Change size) on an order?
No. We cannot make modifications to items.
What does OHFS mean?
On Hold Fraud Suspected
If a CM is calling in for a pending charge, what form do you use?
Charge Discrepancy Form
What are the 7 forms of payments Tillys.com accepts on our website?
Can CMs return TT order to the store?
Yes, but for store credit or exchange only.
What location ships a DTC (Direct to CM) order?
Store Fulfilment
What is a CPU Order?
Customer Pick Up Order
The escalation group or folder.
Where can a CM go to place an online order?
A bulk return, what does the CM need to do to return?
Nothing, bulk orders are final sale.
Can a CM cancel an order?
Yes, however we have a very small window.
What does BOSS stand for?
Buy Online Ship to Store
What form do you use to send Inventory Control team an email?
A Bin Check.